Senior User Experience Researcher (UX)

| Chicago | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

The UX team is part of FourKites global product team and works across many types of brand and product initiatives at FourKites to more effectively and efficiently deliver products and experiences that fulfill user needs. In addition to conducting primary research, we also enable other FourKites (engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across FourKites and define how we put users first when conducting research. As a Senior UX Researcher, you will be dedicated to a product team and collaborate directly with product, engineering, and design teams. This would be an excellent opportunity for a seasoned qualitative researcher who is interested in building and applying their craft

About you: 

  • Lead critical research efforts and conduct complex multi-phase, mixed-method studies that deepen our understanding of the user experience and drive product strategy
  • Work in a highly collaborative fashion as a strategic partner to business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
  • Enable other UX team members to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
  • Disseminate research insights to evolve and enhance FourKite’s understanding of user needs and identify innovative opportunities to meet those needs.

Qualifications: 

  • Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies. You might be a mixed-methods researcher, however your strength is in qualitative research
  • Have 5+ years relevant user research experience working on digital experiences and specialize in generating actionable insights that drive impact; with a plus if your work includes developer-focused, B2B or enterprise products
  • Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
  • Have a desire to do hands-on research on an early-stage team, from planning and recruiting to analysis and insights delivery
  • Tell compelling stories and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
  • Have excellent written and verbal communication skills and use them to effectively roll out large scale research programs
  • Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
  • Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of FourKites
  • Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
  • You’ve built or scaled research platforms, systems, or programs at your workplace

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

If you are a California resident, here is our California Applicant Privacy Notice.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located next to Union Station, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our career pathing has flexibility which allows me to leverage my strengths and career goals. This combined with a culture of open, honest communication has driven me to explore new leadership opportunities and collaborate with teams across the globe! Knowing that I have support from my teammates keeps me motivated, intrigued and excited.

Lauren

Talent & Development Manager, People Operations

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Senior Talent & Development Manager

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
More Jobs at FOURKITES50 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Product
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Sales
new
Chicago
HR + Recruiting
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Developer
new
Remote
Marketing
new
Chicago
Operations
new
Remote
Project Mgmt
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Product
new
Chicago
Operations
new
Remote
Marketing
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Remote
Sales
new
Remote
Sales
new
Remote
Operations
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Remote
Design + UX
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView FOURKITES's full profileSee more FOURKITES jobs