Senior User Researcher at Morningstar

| Chicago
Sorry, this job was removed at 12:46 p.m. (CST) on Tuesday, September 1, 2020
Find out who's hiring in Chicago.
See all Design + UX jobs in Chicago

Morningstar brings inspired problem-solvers together with one goal in mind: Empower investor success. We deliver the highest quality data, independent research and analysis, and best-in-class technology to meet the unique needs of investors all around the world. And it’s on that foundation—research, data, and technology—that the Morningstar design team crafts the services, experiences, and products that help people make smarter investment decisions for themselves and their clients.  

 

The Morningstar design team is dedicated to thoughtful, intuitive design that turns complex financial information into meaningful insights and analysis and ultimately better investing outcomes. 

 

We do this not only by designing the look and feel of a product, but also driving product direction. With our partners, we prioritize the biggest opportunities to support our business, we speak on behalf of our users, and we own the success (and failures!) of our work.  

 

The design organization is made up of several disciplines—visual, UX, content strategy, and user research—united to help each other, and the whole company, grow. We’re always seeking designers who are motivated, driven to deliver user-centered outcomes, with an equal commitment to craft and compassion. 

 

We’re looking for a Senior User Researcher to help our Professional Software team develop digital products that empower investors of all kinds to make better financial decisions. In this role, you'll help shape the product experience by uncovering user insights that ensure our teams understand and design for the needs, challenges, and mindsets that our key segments—wealth managers, investment consultants, financial advisors, and asset managers—face in their day-to-day work. Your work will also include coaching product and design partners on a range of user research methods to increase both the quantity and quality of self-directed squad research. With everything you do, you’ll help us champion user-centered practices across the organization and the value of user research. 

 

We’re looking for someone who’s: 

  • An expert in user research, with a proven track record of shaping and delivering mixed-method research studies at every stage of the product lifecycle for large, business-to-business software platforms. 
  • Experienced in partnering with and influencing senior-level stakeholders, communicating the value of user research, and fostering strategic long-term thinking. 
  • Comfortable with both traditional and new approaches in recruitment, methodology and reporting.  
  • An insightful thinker who brings sharp analysis and a strong point of view to their work, and rapidly translates insights into opportunities that serve both design and business needs. 
  • An adaptable self-starter who asks thoughtful questions and is eager to find opportunities and solve them with user insights and data. 
  • Ready to master complex information and to simplify it so that everyone can understand. 
  • Able to thrive in an agile work environment and embrace iterative product development while maintaining a cohesive and holistic view that taps into consumer, product and business needs. 
  • An effective presenter, communicator, and influencer demonstrated by strong, clear, visual outputs and deliverables. 
  • Comfortable independently navigating and leading others through ambiguity, and able to make quick pivots in response to new information. 
  • Confident in their abilities to lead and teach, yet humble enough to reflect, learn, and continuously strive for better ways of doing things. 
  • Able to build meaningful relationships and bring multidisciplinary teams together to solve problems and cultivate empathy. 
  • Motivated to bring energy to a team and keep things positive. 
  • Humility, a sense of humor, and an equal willingness to teach and learn.  

 

In this role, you’ll: 

  • Learn about the investment industry and know your product area inside and out. 
  • Identify key research questions and objectives in partnership with product, design and engineering teams to develop learning plans and address research needs. 
  • Lead the scoping, planning, and execution of user research, utilizing a range of mixed-method research methods with multiple cross-functional product teams. 
  • Identify appropriate research and design targets, and build screeners that best align with your project needs—including creative recruitment strategies where required. 
  • Analyze/synthesize data and findings, and develop actionable insights across the product development lifecycle. 
  • Translate, socialize, and present insights into compelling, digestible, and actionable deliverables that resonate with cross-functional partners, expose new opportunities, influence both near- and long-term product vision and strategy, and support more informed decision-making that reduces business risk. 
  • Help codify user workflows and conduct heuristic evaluations. 
  • Connect groups at various levels to coordinate what’s being done by who across the organization to increase efficiency in our insights-gathering efforts. 
  • Facilitate semi-weekly office hours, ad hoc coaching and workshops, and other special projects. 
  • Work closely with the leadership team to help define and prioritize user research across the business based on the opportunity for greatest impact. 
  • Keep teams connected to our end users by maintaining and growing our customer panel. 
  • Effectively manage multiple projects and deadlines. 

 

Experience we’d like to see: 

  • 5-7+ years of relevant professional experience (Design/User/UX Research). 
  • Bachelor’s and/or master’s degree in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences. 
  • Practical understanding of traditional and new research and recruitment methods, UX methodology and design thinking. 
  • Rigorous approach to research processes, with careful attention to detail and heart for experimenting with research methods, all while maintaining agility and openness. 
  • Ability to lead all aspects of a research project, including: project management, scoping, planning, executing, analyzing, synthesizing, and articulating the “so-what.” 
  • Demonstrated experience as a leader on a multidisciplinary product team. 
  • Outstanding communication, presentation and interpersonal skills; a team player and a strong partner. 
  • Excellent organization and attention to detail. 
  • Investment industry expertise a plus. 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

An Insider's view of Morningstar

What does your typical day look like?

Every day is a little different. Our team is focused on POC (Proof of Concepts). My work involves problem-solving, development and software design. I work on the Data collections team, currently most of this involves, on a high level, automating the process currently used to collect data from raw sources through Machine Learning.

Upasna

Software Engineer, Data Collections - AI R&D

How does the company support your career growth?

We believe in promoting from within, based on previous impact to the team. Whenever possible, we will stretch our employees to take on expanded roles that aligns with the career progression they are interested in.

Jeff

Head of Technology and Product

What are Morningstar Perks + Benefits

Morningstar Benefits Overview

At Morningstar, your contributions have meaning and can drive change. Across our 27 offices worldwide, we’ve invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. It’s all in the name of empowering investors. Morningstar is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States who work a minimum of 30 hours per week. Our benefits are designed to invest in your -- and your family's well-being, including investments in your health and financial future.

Culture
Volunteer in local community
Morningstar encourages our colleagues to become involved in their communities, by providing paid time off for volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Morningstar encourages unconscious bias training for all employees, especially managers and hiring personal. We believe that by raising awareness of bias we can decrease its effects.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Morningstar offers two Flexible Spending Accounts (FSA)— one for healthcare expenses and one for dependent care expenses. You may enroll in both $ determine the contribution amount.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventive services, 80% of basic services, and 50% of major services.
Vision Benefits
With Morningstar's vision benefits you can get an annual eye exam with an in-network provider with just a $10 copay.
Health Insurance Benefits
Morningstar continues to offer the choice of two medical plans—the Savings Plan and the Classic Plan. Both are administered by Blue Cross and Blue Shield of Illinois (BCBS).
Life Insurance
Morningstar offers 4 tiers of life insurance that offer varying benefits. Basic Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Mental Health Benefits
Our insurance covers 80% on in-network mental health services. Our Employee Assistance Program provides no-cost, confidential, 24-hour counseling on a wide variety of issues.
Retirement & Stock Options Benefits
401(K)
Take advantage of a number of Morningstar tools to help you manage your 401(k) account and your finances, including Morningstar Retirement Manager, available to you at no cost.
401(K) Matching
Morningstar provides employees with a 401(k) matching plan managed. We match $0.75 for every dollar contributed, up to a maximum of 7% of employee pay contributed to the plan each pay period.
Company Equity
Morningstar’s global employee equity benefit, Shared Ownership, enables you to take a portion of your bonus payout and exchange it for RSUs, with Morningstar providing an additional 50% match.
Employee Stock Purchase Plan
Colleagues who exceed their performance goals substantially may be eligible for Impact RSU Awards as an additional reward on top of their cash bonus/commission award.
Performance Bonus
Match charitable contributions
Morningstar's Matching GIfts program will match your charitable giving up to the local currency equivalent of $500 USD per calendar year.
Child Care & Parental Leave Benefits
Child Care Benefits
Morningstar offers the option of in-home child and elder care, in addition to the existing day care center back-up care benefit.
Generous Parental Leave
Morningstar has a global minimum of 6 weeks paid time-off to bond with new family members. This benefit applies to all individuals equally, including birth mothers, fathers, adoptive parents.
Flexible Work Schedule
Morningstar provides employees with a flexible work schedule that includes Summer hours, Work from home, Flexible start and end times.
Remote Work Program
The safety of our employees is very important to us. We have been operating remotely due to COVID-19.
Family Medical Leave
Eligible employees may take up to 12 weeks of job-protected, unpaid leave per year for certain specified reasons, and up to a total of 26 workweeks of leave to care for a family member.
Adoption Assistance
We reimburse up to 80% for eligible adoption expenses, up to $4,000 per adoption, in addition to a minimum of 6 weeks paid time off.
Return-to-work program post parental leave
Company sponsored family events
Morningstar sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

More Jobs at Morningstar93 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Chicago
Finance
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Design + UX
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Content
new
Chicago
Marketing
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Marketing
new
Chicago
Design + UX
new
Chicago