Senior User Researcher at Fast Radius

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We believe manufacturing is important not only for what it makes but for what it makes possible for the world. Our first-of-its-kind Cloud Manufacturing Platform™ represents a new, more sustainable infrastructure to design, make, and move physical goods in the digital age. Working with companies across a variety of industries – from growing startups to Fortune 500 companies – Fast Radius helps customers with all stages of the manufacturing process from new product development to ongoing part production. We have recently announced our intent to become a publicly-listed company as the next step in scaling our vision for the future of design, manufacturing, and logistics. 


What we are looking for:

Within our Research and Insights capability, you will work as part of the Product Design and wider Digital Product team. You will ensure we’re developing the right experiences for our customers, internal users and partners, collaborating and guiding product management, engineering, UX copy and product design squad members with best-practice qual and quant research. You will drive lean UX research, helping the team to succinctly communicate the questions that need answers, quickly generate hypotheses and validate or disprove them. More than just helping Squads to answer isolated questions, you will lead the use of artifacts such as journey maps, as well as writing and consolidating Jobs to be Done and forming reports that inform the whole team and wider stakeholders of your synthesis.

Something about you...

We are looking for someone who is excited to conduct research quickly and consistently, supporting the product team and squads to learn about our target audiences as we build out our ecosystem of products and services.

You will plan and run UX research every week, and be comfortable advising the team on how best to implement findings through strategic and tactical direction in a tangible, actionable way.

You’re an enthusiastic self-starter, with the ability to work autonomously. You manage your own day to day time independently, whilst ensuring you are working the research roadmap.

As well as being a natural collaborator, you’re also an authoritative voice on research. You work closely with Product and Design, thinking openly whilst guiding them where needed to get the best results.

Responsibilities

  • Contributing to the optimum UX research roadmap for the business
  • Working closely with Product Managers and Product Designers to ensure we’re asking the right questions, and that research outcomes can be fed into ongoing product development
  • Advising on suitable research methods, with a bias towards lean methods
  • Recruiting the right people to participate in research, whether customers, partners or internal users
  • Running all phases of research, including development of discussion guides, facilitating interviews or moderating usability tests, analyzing and sharing findings
  • Synthesizing your own research and data from other sources (such as market research surveys, expert reviews, and analytics data) into artifacts, such as experience maps.
  • Sharing insights regularly and visibly to various teams and stakeholders, including the Head of Research and Insights
  • Manage your own interviewing and usability testing resources, testing software and templates, and forming cases for further investment in resources when there is a need
  • Helping shape and evolve our UX research processes and best practices, building on the existing foundation
  • Support and participate in a wider, cross-functional research and analytical working group to share findings and bring together results that will improve experiences and processes
  • Mentor team members to support their own development of best practice research skills

Skills and Experience:

  • Hands-on user research experience either client-side or agency
  • Solid project management skills and record of accomplishment in delivery
  • A detailed understanding of the full UCD lifecycle and how user research fits within it. 
  • Expertise in researching across all product development stages
  • Knowledge of UX design and familiar with common UX principles and guidelines
  • Experience working in a squad structure, across multiple squads is ideal
  • Clear and effective communication and negotiation to ensure the customers voice is integrated into the web and mobile experience.
  • Previous experience with usability testing tools (e.g.usertesting.com, Optimal Workshop, Lookback, UserZoom, Morae)
  • Confident applying a range of research methods: face-to-face user interviews, remote usability testing, online surveys, workshop facilitation, card sorting, tree testing.
  • Appreciation of data analytics and the principles of experiment design (A/B testing, MVT)
  • Experience working closely with recruitment agencies, defining screeners and ensuring participants represent target groups. 
  • Use of Personas or Market Profiles and Behavioral Archetypes to support appropriate recruitment for the research objective.
  • Knowledge of the effects of legal issues such as GDPR on UX Research activities
  • Knowledge of accessibility and evaluation of user interface with for access needs

Education:

  • Degree in Psychology, UX Design, HCI, Human Factors, or Cognitive Science or a related field

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan 

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • PhoenixFrameworks
    • MySQLDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachLead Gen
    • Zoom InfoLead Gen

Location

We're in the West Loop, home to restaurant row and a bustling tech community!

An Insider's view of Fast Radius

What are some social events your company does?

I believe it’s important to build a strong community at our fast-growing company. There always seems to be something fun going on. Whether it's company-sponsored events like our holiday parties & potlucks or more casual get-togethers after work such as happy hours & sports leagues. These events have helped me get to know people in all divisions.

Kyle Tabatt

Senior Account Executive

What kinds of technical challenges do you and your team face?

Fast Radius has a strong culture of collaboration. Even the physical layout of the office supports that. The design engineers are next to the manufacturing engineers and the factory so it is easy for us to get feedback and brainstorm in real-time as parts are getting produced.

Izzy de la Guardia

Application Engineer

What does career growth look like on your team?

Growth be can twofold: Growth on a functional level - finding new ways to improve customers' experience with Fast Radius. On an individual level, growth is the expansion of an individual's depth and breadth of skills and experience. As we continue to innovate as a function, new opportunities continue for team members to learn, contribute, and lead.

Jesse Sherwood

Director, Customer Success

How do you empower your team to be more creative?

I empower my team to be more creative & forward-thinking by ensuring they have the space to do strategic thinking and actually implement it. We use an OKR system to set high level objectives backed by concrete key results at a company level, and our teams are responsible for designing their individual OKRs to support company OKRs.

John Nanry

Co-founder & Chief Fulfillment Officer

How do you collaborate with other teams in the company?

As a marketer, I feel lucky to have so many experts at Fast Radius who are willing and excited to share their knowledge. We're able to brainstorm content with SMEs and tap into their ideas and experiences in order to help build content that resonates with our audience. This kind of collaborative spirit is rare, and I'm thankful to work with people

Celestine Grev

Content Marketing Manager

What are Fast Radius Perks + Benefits

Fast Radius Benefits Overview

Competitive compensation and bonus structure
Comprehensive health care including dental and vision
Generous vacation policy
401K
WFH Flexibility

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We offer flexible work schedules.
Remote Work Program
We offer flexible work from home opportunities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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