Senior UX Researcher at Reverb
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.
We are looking for an experienced UX Researcher to help us tackle our users' most pressing challenges and uncover their unmet needs. As a Senior UX Researcher you will be responsible for driving and executing research strategies for the product squads with whom you collaborate. The insights you uncover while engaging with customers, internal users and partners will fuel the product team's passion for the problems they are solving. Do you want to be an integral part of Reverb's product team, helping teams use user insights to drive their work forward ? If so, this may be the role for you!
This is a full-time position located (eventually) in Chicago, reporting to the Director of Design & UX Research.
In this role you will:
Work with product managers, product designers, engineers and analysts across 2-3 product squads to generate rich, impactful insights
Collaborate with product partners to define and evolve the discovery process best suited to support rapid, iterative design and development
Uncover user needs and business opportunities previously unknown to the organization and build the context needed for crafting new solutions
Own all aspects of research strategy and project planning for your squads, including defining audiences, identifying the appropriate research methods, recruiting users and scheduling research sessions
Synthesize research results and utilize storytelling in creative and compelling ways to inspire teams and help product squads build confidence in their direction
Evangelize the impact of UX research and help cultivate a more informed, engaged, and empathetic organization
Ideally you'll bring:
Strong experience conducting UX research on digital products or services, and a track record of collaborating with product teams to plan and execute research studies
Deep understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
Ability to think critically about user feedback in order to arrive at recommendations that deliver user-focused outcomes for the team
Naturally inquisitive, positive demeanor, empathy for users, and proven active listening skills
Experience mentoring and supporting more junior UX researchers
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:
100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $7,500 reimbursement of adoption-related expenses
Paid sabbatical program
Ways to give back to your community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!