At Built In, the health, safety and well-being of our employees and of our communities is a top priority. Due to the effects of COVID-19, we have decided to manage our entire business remotely until further notice. HQ-based employees will temporarily work from home until it is safe to return to our office. As we continue to grow, we are excited to be hiring for all open roles and look forward to meeting with qualified candidates in a virtual setting. For anyone who joins our team (yay!), your onboarding experience will also be conducted virtually. Thank you for your interest in Built In and be safe! 

 Hello, We’re Built In 

What We’re Up To 

We’re building the largest platform for tech professionals globally. Monthly, millions of professionals visit BuiltIn.com from across the world. We’re the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. 

Our 1,800 customers include innovative companies of all sizes, from exciting startups to companies in the Fortune 100. To attract our audience of skilled professionals, they trust us to tell the stories of their cultures and share their job opportunities. This helps them hire the industry’s most sought-after professionals locally, nationally and remotely – ultimately  contributing to the industry’s ability to innovate a better future.

What You’ll Be a Part Of 

Working at Built In is the chance to help shape a fast-growing company. Whereas we served eight tech hubs at the start of 2021, we entered 72 new markets across the U.S. by year’s end. Global plans are in the works. With venture funding of $30 million to date, we’re expanding not just our geographic footprint but our products and technology.  

With the launch of e-learning opportunities for users, we’ve made Built In even more valuable for the professionals who already trust us with their careers. And as we grow into the leading SaaS product for employer branding, we're using the latest technologies to serve customers in new, exciting ways — and you’ll contribute to that. 

You’ll also be a part of changing the lives of professionals like you, ambitious people with a passion for tech and love of learning. As a result, you’ll understand the impact of your work in a deeply personal, especially meaningful way. 

 We’re looking for a Sr. UX Researcher

Built In is seeking a Sr. UX Researcher to join our Product organization, reporting directly to our VP Creative Director. As our first dedicated UX Researcher you will enable UX design, product management, product marketing and engineering leadership to make data-driven product strategy decisions. Your work will span a range of both quantitative and qualitative research such as surveys, moderated in-depth interviews, usability testing, concept tests, diary studies and other applicable methods as needed. You will provide insights that fundamentally shape and continuously improve the Built In product experience for our users and customers.

If you have a track record and passion for designing, executing, and uncovering actionable insights across a variety of generative and evaluative methods, then we would love to talk to you about joining our team.

How you’ll contribute

• Partner closely with designers, product managers, engineering and product marketing to discover and evaluate user and customer needs to highlight ways we can design our products to provide more value
• Set up UX Research function within Product org and build out and maintain research repository
• Design, conduct and analyze qualitative and quantitative studies, including field observations and interviews, remote and in-person user testing studies for existing and future products
• Identify and explore new opportunities through creative research methods and ideation sessions to help define problems, product roadmaps, vision, and strategy
• Evaluate feature and design direction through participatory design, early concept testing, formative and summative usability testing
• Gain actionable insights and communicate findings in compelling and creative ways to stakeholders to inspire change in all stages of the product development
• Incorporate insights and collaborate with others in the larger data and insights teams, such as behavioral data and usage analytics, to bolster your own research and further enable cross-functional teams.
• Provide mentorship to other members of the team and champion the UXR discipline across the organization

 What you need

• 8+ years of UX research experience that has included planning and strategy, moderation, and execution of both generative and evaluative methods for cross-functional teams
• Proven knowledge of qualitative and quantitative research methodologies and experience implementing 
• Ability to prioritize research projects from multiple teams, and proactively identify opportunities for valuable UX research
• Experience developing insightful, probing questions that resonate with target audiences
• Compelling storyteller and strong presentation skills
• Passionate about full cycle research; great at inspiring others to engage and take actions on the findings
• Must be able to share case studies and relevant experiences that highlights the above skills

 What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

 Be Inclusive, Always

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech and Built In Tribe. 
• We have a dedicated Director, HR + Inclusion who oversees our DEI roadmap, which provides our annual metrics, goals and initiatives. 
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women

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