Senior Visual Designer

| Chicago
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About Tock

Tock is changing the way restaurants, wineries, and culinary event organizers run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three-star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Knowing there had to be a solution, Nick started work on a new reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of October 2019):

  • Reached a global customer base of over 1,600 businesses in over 28 countries operating in 100+ cities

  • Has booked over 20 million guests

  • Has processed over $600 million in prepaid reservations

  • Named one of Fast Company’s Most Innovative companies

  • Won Chicago Tribune's "Game Changer" Award for industry innovation

The team

The Marketing team is a small but mighty crew of six. We have the exciting job of growing interest and awareness of Tock globally across the restaurant, winery, and event industries. The team takes a data-driven approach to identify the most effective marketing channels. We pride ourselves on the test and learn strategies and aren’t afraid to be a bit audacious (it’s easy when your CEO encourages it). The team is creative, nimble and passionate about helping not only our customers succeed in a very competitive market but also helping guests discover and experience something uniquely delicious.

What we’re looking for

We are looking for a brand-obsessed visual designer with an extensive digital background to contribute to our business, it’s growth and success while helping anchor and grow our design team. You’ll be responsible for delivering high-performing, on-brand creative work for web, email, social media, and digital acquisition ads. You’ll also help redefine our brand, giving the team and entire company the confidence to take Tock to the next level. 

What you’ll do

  • Level-up the quality and execution of design work across a wide range of marketing initiatives—everything from how an icon is executed to our entire homepage.

  • Work with the entire design team to envision what is next for our brand. We are entering new territory and need your help defining how we tell that story. 

  • Support marketing and sales initiatives through digital and email campaigns (for both B2B and B2C), landing pages, and sales collateral and presentations

  • Turn marketing briefs under the guidance and direction of design leads into creative, compelling work aimed at hitting key performance metrics (e.g. click-through rate, conversion rate, activation rate) across social media platforms and optimize quickly working closely with the paid social & display marketing manager.

  • Create ads that clearly communicate Tock’s value to new and existing customers (B2B) and guests (B2C)

  • Manage deadlines on a wide variety of projects, no project managers yet! They will range from short-turnaround individual projects to larger initiatives where collaboration is a must—you’ll probably need help from writers, marketing managers, sales directors, business development managers, and other picky designers.

Required skills

  • 6+ years of relevant experience

  • Great design skills that cover a wide range of creative execution including interactive, digital, social, and email.

  • Portfolio demonstrating highly creative and effective design work that strongly support larger business goals

  • Proficient knowledge in Sketch or Figma, Photoshop, Illustrator, and InDesign

  • Experience designing specifically for the email channel with a complete understanding of email design best practices

  • Experience working quickly and efficiently, and keeping pace in a startup environment

  • Be comfortable with projects that may not be completely defined and use a scrappy, resourceful approach to bring definition and drive results when needed

  • Demonstrate strong collaboration and communication skills

  • Demonstrate strong organizational skills: meet tight deadlines and manage multiple projects at once

  • A willingness to learn basic HTML and CSS (primarily for e-mail projects)

  • Bachelor’s degree in design preferred but not required

What we offer

  • Competitive salary

  • Full benefits (medical, dental, vision), 401k

  • Paid time off

  • Paid parental leave

  • Free daily lunch

Interested?

Tell us why you might be a good fit. Use the link below to submit a link to your portfolio.

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Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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