Wolters Kluwer Health’s Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medi-Span. and Emmi Solutions. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE’s mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

The Senior Voice User Interface (VUI) Designer role will help lead our team in creating tools that teach, support, and remind people about ways to take action on their health. Clients (mainly hospitals and insurance companies) come to our team to communicate clear, health-related conversations with their patients at scale, using a technology platform that offers personalized, interactive experiences.
We are searching for a Senior VUI Designer, to be located in Chicago, IL.

Senior VUI Designers collaborate with developers, clients, quality assurance teams, and others depending on project needs. Though our core capacity is interactive voice response (IVR) technology, we also incorporate other modalities (text messages, interactive video) to enhance the patient experience.

Strong Senior VUI Designers will ideally have experience designing voice experiences for healthcare applications, but can emerge from many different backgrounds, like writing/journalism, anthropology, applied psychology, teaching, and playwriting. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Map out call flows for IVR applications geared toward various populations and needs
• Write clear, engaging, conversational scripts that reflect the brand voice
• Integrate IVR applications with other interactive products, like text messaging or interactive video campaigns for a holistic user experience
• Consult with and guide healthcare clients to convert their goals into a user-friendly communication strategy
• Direct voice talent to obtain high-quality recordings appropriate for the products
• Collaborate with developers in the implementation of these designs
• Assess success of communications, and both lead and participate in conversations around improving product effectiveness
• Lead and participate in discussions around new products and their interactive components
• Stay current with industry best practices; advance internal design guidelines
• Explore and leverage other technology to augment our communication goals
• Mentor and train junior designers
• Lead voice-related projects involving cross-functional teams
• Present internally and externally on voice design products and methodology
• Assumes other duties as assigned 

Qualifications:JOB QUALIFICATIONS

Education
• BA/BS degree in a field related to writing, communications, psychology, anthropology or computer science or equivalent industry experience

Experience: 
• 2-5 years of experience designing IVR systems, or other interactive/conversational interface strongly preferred
• Experience in Healthcare IT industry desirable

Other Knowledge, Skills, Abilities or Certifications: 
• Excellent time management, decision making, and organization skills 
• Excellent writing and interpersonal communication skills
• Demonstrated aptitude for logical thinking and processing
• Ability to manage projects involving cross-functional teams
• Experience working with a development team is preferred

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. 

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

INFORMATION

For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email [email protected]. TTY is also available at (888) 495-4771 
About Wolters Kluwer