SR MANAGER DIGITAL USER EXPERIENCE (UX) at Ulta Beauty

| West Suburbs
Sorry, this job was removed at 11:42 a.m. (CST) on Thursday, April 9, 2020
Find out who's hiring in Chicago.
See all Design + UX jobs in Chicago

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

POSITION SUMMARY:

The Senior Manager of Digital User Experience will lead the user experience (UX) team that is focused on defining key features and functionality for all digital guest and associate facing experiences. This person will utilize subject matter expertise, data, research and test & learn concepts to create new digital experiences on ulta.com, native applications and other digital channels. This person must be able to lead their team through thoughtful evaluation of ideas and execution of the eCommerce roadmap and digital initiatives across the organization. Work will consist of closely working and partnering with Management, IT, Marketing, Merchandising, Guest Services, Loyalty, Services and all other end to end eCommerce life cycle partners.

This person is responsible for aiding in the creation and outlining of consistent guest journeys across all inflection points and devices for ULTA ecommerce (website and app), along with associate facing digital experiences and other instore experiences. This person must have a solid understanding of different features for different form factors and outline the users’ interaction. Additionally, must have a thorough understanding of the competitive landscape, emerging online/digital trends and have a grasp on developing best in class engaging experiences.

 

CORE JOB RESPONSIBILITIES:

  • Lead the UX direction across ULTA's digital experiences including; website (desktop, tablet and mobile), mobile apps, associate facing digital experiences and other instore guest facing experiences
  • Lead the User Experience (UX) team by managing, developing and evangelizing the UX competency at ULTA including executing UX Architecture and UX Research
  • Manage a team of user experience architects, designers and researchers (employees and contractors) responsible for creating and delivering ULTA’s digital experiences
  • Lead, inspire, motivate and develop the UX team’s skill set, ensuring their growth and success, while delivering usable, useful, compelling, consistent and delightful experiences
  • Collaborate with the Director, Digital Site Experience to determine the needed roles, responsibilities and organization structure for the UX team at ULTA
  • Represents the voice of the customer, based on customer research, analytic data, user experience best practices, along with beauty industry and ecommerce industry expertise
  • Provide thought leadership to inform UX solutions for business needs and assess opportunities using customer centric approach that includes getting feedback directly form users of the experiences
  • Review and approve the UX team’s work and deliverables; providing feedback, ensuring a high standard, high quality and usable digital experiences are being delivered that follow user experience best practices and meets the needs of the user
  • Define and establish UX processes and procedures ensuring the UX team is working efficiently and effectively to deliver high quality experiences and deliverables, including UX deliverables, review processes and customer research options
  • Collaborate with cross functional work partners (business, marketing, development and creative) to determine and outline processes ensuring the teams are working efficiently and effectively
  • Manage UX across projects; including budgeting for internal and external resources per project, identifying research/usability testing needs and scoping timeline for UX deliverables
  • Understand complex scheduling overlaps to be able to foresee timing or workload conflicts
  • Prioritize projects, time and tasks to meet deadlines, for the entire UX team (architects, designers, researchers, etc.)
  • Lead and drive the UX for large strategic projects; including scope, UX direction and needed research
  • Bring cross functional teams together for brainstorms and working sessions to determine UX solutions and gather feedback
  • Facilitate review sessions with work partners (creative team, business stakeholders, and development teams), UX team and leadership to share design direction and gather feedback
  • Share research findings and UX design directions with executive leadership 
  • Gauge the usability of new and existing features, make suggestions for change and directs the team on appropriate solutions to move forward
  • Define and prioritize user experience research to measure the current user experience, get input on new designs and identify opportunities to improve
  • Create guest-centered designs through consideration of data, analytics, business requirements, customer feedback, and usability study findings
  • Analyze web data, competitive analyses, industry trends, and usability best practices to inform and create digital experiences
  • Maintain a mobile first approach, while balancing and optimizing the experience across all inflections and devices

ADDITIONAL RESPONSIBILITIES:

  • Partner with Senior Manager, Digital Optimization and Insights to mature the optimization and testing program, including site personalization, site marketing/merchandising and A/B testing
  • Partner with Senior Manager, Digital Creative to ensure a cohesive working relationship across team members and delivery of digital experiences that meet our customers needs while ensure a consistent visual, on-brand experience.
  • Effectively partner and/or own relationships with various 3rd party vendors, including UserTesting.com, SessionCam, etc.

#LI-JB2


Requirements

  • BS/BA degree in business, design, technology, psychology, human factors or HCI is preferred.
  • Advanced degree/certification is desired
  • 10+ years User Experience (UX) related experience
  • 5+ years of web retail experience
  •  Demonstrated experience leading User Experience (UX) teams
  • Proven ability to develop and mentor team members
  • Extensive use of A/B online testing
  • Ability to document, in detail, guest interaction points to translate into IT requirements
  • Able to work collaboratively across functional groups, championing the guest and aligning on the right experience
  • Experience with responsive, adaptive and/or mobile web design
  • Experience with mobile application development
  • Experience with all stages of the software development lifecycle in both traditional, waterfall and agile methodologies
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • AxureDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • MailChimpEmail

Location

Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.
Eyeliner, Meet AI: How Ulta's Tech Team Creates Beautiful Retail Experiences
Watch

An Insider's view of Ulta Beauty

How would you describe the company’s work-life balance?

Flexible! Ulta leadership recognizes that associates will do their best work when they feel supported. The options of FlexCity, FlexShift, FlexPlace, and FlexTime allow an associate and manager to partner to create arrangements that support the employee's specific needs while satisfying Ulta's business requirements for their position.

Kelly

Lead IT Analyst

What does your typical day look like?

I would consider a typical day for me at Ulta to be very atypical. Every day is different; filled with new challenges and surprises as things move at the speed of light. So, what is typical? Because Ulta has such an amazing culture of people and energy, regardless of what the day brings, you will end the day knowing you work at an awesome place.

David

IT Portfolio Manager-IT Risk, SAP, EDA & Integrations, G&D, LP

What makes someone successful on your team?

Being able to take on challenges and responsibilities that might intimidate you are important in being successful. These experiences offer a chance to put your skills to practice and learn. ULTA not only recognizes and rewards those individuals, but builds the confidence and support to help you grow.

Selene

IT Associate Analyst, Security & Network Operations

How do you make yourself accessible to the rest of the team?

I make myself accessible by proactively building strong business relationships, sharing knowledge, listening to business needs, asking questions and solving complex business problems. Our teams partner together to demonstrate strategic improvements and ‘wow’ the business by putting people at ease and working together to achieve business goals.

Rani

Senior Manager - Data Protection

What are some things you learned at the company?

I’ve learned more in my 5yrs at Ulta than in my previous 14yrs of IT combined. Not only in technology, but in relationship management, budgeting, distribution, e-commerce, procurement, business strategy, skillset calibration and more. This openness and transparency provides unlimited recipes for success – you just have to pick one and run with it!

Brad

IT Architect

What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Culture
Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,700 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
All benefit-eligible associates are provided with company paid short-term disability & long-term disability insurance. Associates may also purchase supplemental critical illness and accident coverage.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance and supplemental AD&D insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance reimbursement and paid-time off.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provides relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks