Sr Mgr, User Interface, Zoro Tools

| Northwest Suburbs

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

This role will provide thought leadership on the Customer Experience team and throughout the company by defining a vision to delight customers across our website. You will lead a team whose focus is on creating styles and interfaces which engage Zoro’s 25 million users as well as maintaining brand consistency across our website. Your design prowess will show through the development of an excellent user interface team and the execution of enhancements to Zoro.com. You are as passionate about developing a team as you are for our customers, and passionate about solving problems through design. You have the ability to pay attention to all the details, but can focus on the big picture as well. You love to innovate, are not afraid to fail fast, and you are adept at teaching your team to do the same.

Primary Function

  • Manages and develops a team of 5-8 best in class user interface designers and provides thought leadership, direction, and mentorship to achieve high quality design and visual communication of brand specific objectives and ecommerce strategies for Zoro.com
  • Manages, plans, and coordinates execution of UI Design and processes to ensure quality standards are met from initial concepts through completed project.
  • Owns the user interface design and CMS templates used by Zoro
  • Owns the UI Patterns and Components Library and all processes connected to maintaining and rectifying discrepancies;
  • Creatively manages available resources within an agile environment, and responds to shifting workloads and multiple priorities in order to achieve deadline adherence
  • Ensures that creative output successfully communicates defined objectives and strategies of all stakeholders involved.
  • Owns the design process and tools necessary for creating high fidelity mockups and prototypes; maintains an environment that fosters continuous improvement.
  • Works closely with the Sr. Director, Customer Experience and Sr. Manager, User Experience to align operational design goals to strategic initiatives for Zoro’s web experience, and to create a world class website with beautiful, simple to use features.

    Principal Duties & Responsibilities: 

  • Collaborates with digital product owners to define the final design of features on Zoro.com
  • Partners closely with the brand design team and promotion teams to ensure brand consistency and promotional presentation on Zoro.com
  • Oversees the authorship of web style guide and processes related to the maintenance of the style guide itself and the styles in production on Zoro.com
  • Maintain the UI Design JIRA board
  • Provides conflict resolution with regard to internal team issues or with stakeholders.
  • Leads alongside the Sr. Manager, User Experience critiques of concepts, page layouts, and designs for consistency of style and image applications and overall design effectiveness including eye flow, use of space and color, photo quality, cropping, and typography application.
  • Researches and analyzes trends in the ecommerce space as well as the MRO Industry as it relates to design trends.
  • Coordinates with Development and QA Teams to ensure proper adherence to brand and styling on Zoro.com

Qualifications:

  • Portfolio of UI focused work samples for web and mobile applications.
  • 7+ years directly related professional web design experience. Experience in ecommerce setting a must.
  • BA/BS/BFA Required, MA a plus, in visual communications, graphic design, web design, or similar field
  • 5+ years of experience managing or leading design teams.
  • Excellent people leadership, creative, and critical thinking skills
  • Proven team-building skills
  • Demonstrated ability to work with design team in a collaborative, dynamic, and agile environment with several internal partners
  • Thorough and demonstrated understanding of user interface and web design principles and applications.
  • Demonstrated success applying a design thinking process and agile methodology to daily tasks and long-term projects
  • Proven excellence in visual design and user interface design for complex ecommerce websites
  • Excellent written and verbal communication and presentation skills
  • Detailed functional knowledge of Sketch, Invision, Adobe Creative Suite
  • Expert knowledge of industry standard prototyping tools like Axure, InVision or other
  • Expert knowledge of HTML, CSS, JavaScript and Bootstrap
  • Experience with content management systems
  • Proven experience in process creation and improvement within field
  • Experience in A/B testing, and creating interactive prototypes for responsive and mobile sites
  • Strong collaboration, relationship building, and influencing skills with stakeholders and partners from a wide variety of functional areas and levels
  • Committed to fostering learning and development environment
  • Strong problem-solving skills and detail-oriented to the core
  • An eye for detail, a passion for consistency, and excellent organizational skills
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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