Ascension
We are reshaping the way we deliver healthcare nationwide!
Chicago, IL

Sr. User Experience Researcher

| Chicago

Job Description

We Are Hiring
 

The Ascension Studio is seeking a Senior Director of Experience Research to lead our experience research practice in our work to create the future of people-centered healthcare. This role will be responsible for setting strategy for the experience research discipline and providing leadership oversight of experience research work across the organization.

 

This position can be based out of St. Louis, Chicago, or Austin.

 

#ascensionstudio


What You Will Do
 

As a Senior User Experience Researcher you will help lead the discipline and help set the strategy and vision for the team and represent it across Ascension. You will collaborate closely with design, product and engineering leaders to prioritize research opportunities, develop research roadmaps and drive strategic alignment to organizational initiatives.

The Experience Research team is responsible for understanding end-to-end patient and provider journeys, challenges, and unmet needs to identify the most impactful opportunities for us to address. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more. The Experience research team works collaboratively with designers and product managers on field research, concept envisioning and iterative testing.

Expert knowledge of research methods and experience applying a mixed-methods research approach for digital products and services are critical to this role. You will be part of a growing team and will help drive research excellence through industry best practices. Using powerful insight-to-impact stories and innovation workshops you will evangelize the value of a human-centered design approach in the organization by helping demonstrate both the qualitative and measurable impact that Experience Research has on outcomes.

Key Responsibilities

  • Set and drive strategy for scaling research and design impact across the organization
  • Hire and cultivate research and service design talent
  • Oversee, prioritize, and activate exploratory, formative and summative research initiatives
  • Scope, staff, and advise complex and strategic research programs, including both those within the Products organization and in an advisory capacity to other teams within Ascension
  • Serve as subject matter expert on qualitative and quantitative research methods, human-centered design and design thinking
  • Guide and participate in research activities across exploratory, evaluative, and validation phases, including but not limited to qualitative and quantitative data gathering, contextual inquiry, ethnography, empathy exercises, co-design sessions, synthesis methods, usability evaluations, and A/B testing
  • Ensure quality of research work, drive research excellence as well as research team compliance with relevant regulations and best practices
  • Disseminate research findings to various teams through communication assets such as reports, presentations, user journey maps, design principles, frameworks, workflows, day-in-the-life scenarios, and use case summaries
  • Train Ascension associates in research methods and best practices

 

Work Experience

  • Experience building and leading UX Research or Service Design teams and operations
  • Strong knowledge of qualitative and quantitative research methodologies and their application, especially human-centered and design thinking methods
  • Experience conducting ethnography, semi-structured interviews, focus groups, contextual field visits, workflow analysis, surveys, usability testing and human factors studies
  • Strong knowledge of statistics and research study design

Preferred Qualifications

  • Experience conducting experience research in healthcare
  • Experience representing Experience Research and human-centered design with executive leadership
  • Experience working on multiple fast-paced research projects across the product lifecycle
  • Experience collaborating with technical and non-technical business stakeholders and  managing engagements with external partners
  • Experience working with agile design and development teams Excellent storytelling and communication skills

What You Will Need
 

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
    • ​Preferred focus in Human Factors, Design Research, Service Design, Psychology, Sociology, Anthropology, Human Computer Interaction, Interaction Design, Industrial Design, or similar field.
  • Master's degree preferred.

Work Experience:


• 3 years of experience required.
• 7-10 years of experience HIGHLY preferred.

  • 5 years of leadership or management experience preferred.

Why Join Our Team
 

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.


Equal Employment Opportunity Employer
 

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
 

See More

Where we are

200 South Wacker Drive, Chicago, IL 60606

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail
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What are Ascension Perks + Benefits

Ascension Benefits Overview

While the Ascension network expands across the United States, a common bond unites our caregivers at each ministry: the desire to provide compassionate, personalized care for all — especially those most in need. To ensure we are caring for the needs of our quality associates, we offer affordable, accessible care through our comprehensive benefits program. With many choices, you can select the plans that best meet your needs, providing security now and in the future

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Ascension

How would you describe the company’s work-life balance?

I would describe our company’s work life balance as very supportive and even encouraged. Although many of our team members are busy with their assigned workload, I am supported by my leadership to plan vacation or time off to recharge, take care of personal items or just spend time with friends and family.

Ronna

Manager - Software Engineering Operations, Program and Strategy

What makes someone successful on your team?

My goal is never to tell my teams how to do something. I want my teams to feel empowered to own their solutions in addition to the creative process it takes to get them there. When a team’s software exceeds the mark, I ensure they receive the recognition they deserve as part of their commitment to supporting our healthcare communities

Michael

Director of Software Engineering

Jobs at Ascension
17

All Jobs
All Jobs
Design + UX
Dev + Engineer
Operations
Sales
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Software Engineer

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Job Description We Are Hiring   Senior Front End Developer- M-F    Where Will You Work:   Our office is mere steps away from Union Station Ogilvie Transportation Stations, overlooks the Chicago River.   We feel that Innovative thinking is usually done best over a free beverage and that’s why our Digital Studio comes stocked with snacks and drinks.  And, we have break-out areas that are conducive for having these discussions. What You Will Do   W

Consultant-Principal Architect, Application Strategy and Life Cycle Management

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Sr. UX Designer

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We Are Hiring   The Ascension Design team is looking for an experienced UX Designer to join us in designing the future of people-centered healthcare. What You Will Do   As a UX designer, you will be responsible for creating new patient and clinician digital experiences across all touchpoints in the daily health and healthcare journeys, including web communications, web applications, health record interfaces, communication systems, native mobile

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We are hiring a full-time Sr. Software Engineer. What You Will Do   As a Sr. Software Engineer with Ascension Technologies, you will contribute to the creation of our robust suite of cloud-native enterprise applications in the rapidly growing healthcare software industry. You will be a member of a dev team working collaboratively with others in an Agile organization to deliver software that sustains and improves the health of individuals and

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Sourcing Agent - IT Contracting - Full-Time - Remote and/or Chicago, IL  What You Will Do   Job Summary:  The Agent of Sourcing facilitates and manages the legal review, negotiation and resolution of contracts and transactions within the scope of Information Technology. Under the direction of a Sourcing Manager, the Agent advances the development of specified technology contracts and pricing agreements. The role negotiates to provide cost

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Villa Franciscan, part of Ascension Living, is looking for caring and compassionate Residence Sales Specialist to join the team! This faith-based skilled nursing and rehabilitation community offers rehabilitative care, restorative therapy, long-term care and memory care in comfortable and supportive environment.   Why Join Ascension: Be part of a great team and culture Generous PTO, excellent (and affordable) medical, dental, vision and

Director of Technology, Revenue Cycle Platform Delivery

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Standard Hours, M-F, Remote What You Will Do   Job Description: Directs and oversees revenue cycle information systems activities and resources including Epic, Cerner, Allscripts, Billing/Coding/HIM and other revenue cycle systems.   Responsibilities: Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization.  Plans, organizes and

Sr. Director, Service Design

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As Senior Director of Service Design, you will lead the Service Design discipline and represent it within Studio leadership and Ascension operations. This will include mentoring and developing team members, setting and fulfilling strategy for the discipline, and ensuring high quality service design work through implementation of best practices. The Service Design team is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more.

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  Standard hours, M-F, Remote What You Will Do   Job Description: Directs and oversees revenue cycle information systems activities and resources including Epic, Cerner, Allscripts, Registration/Scheduling and other revenue cycle systems.   Responsibilities: Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization.  Plans,

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3 weeks ago
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Job Description We Are Hiring   The newly formed Experience Research team is looking for an experienced Sr. Service Designer to join us in designing the future of people-centered healthcare.   This role can be located in Austin, Chicago, or St. Louis.   #ascensionstudio What You Will Do   This role is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys.

Sr. User Experience Researcher

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3 weeks ago
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Job Description We Are Hiring   The Ascension Studio is seeking a Senior Director of Experience Research to lead our experience research practice in our work to create the future of people-centered healthcare. This role will be responsible for setting strategy for the experience research discipline and providing leadership oversight of experience research work across the organization.   This position can be based out of St. Louis, Chicago, or

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