GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Sr. UX Designer at GoHealth (Chicago, IL)

| Chicago
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Senior UX Designer - GoHealth


GoHealth builds industry-leading technology products that help millions of Americans find the insurance coverage that they need. As part of the UX team here at GoHealth, you will be directly involved in making an impact on those millions of end users. The Senior UX Designer position will help drive User Experience for all of the GoHealth product offerings. You will be conducting user research, creating user personas / scenarios, wireframes, functional prototypes with annotations, and translating wireframes into visual design concepts that will be brought to life.


The Senior User Experience Designer will significantly influence the final product by working in close collaboration with a member of the product management and development teams, throughout the different design phases. Presenting ideas, gathering feedback and iterating towards product solutions that will help make the insurance purchase process better and easier for our users. You should have an understanding of best design practices on both Desktop and Mobile and an ability to clearly communicate them during product reviews and feedback sessions. You will drive all the phases of the design thinking process and play a key role in determining how, why and for who a product is built.  This role will report into the product organization and report directly to the Director of User Experience.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:


  • Create engaging web-based applications and products for Desktop and Mobile
  • Collaborate with product development teams to understand business objectives and user needs
  • Iteratively refine designs based on feedback from product development teams, business stakeholders, or clients
  • Produce storyboards, site maps, wireframes, interaction flow diagrams, and other design artifacts that use UX best practices on both Desktop & Mobile environments
  • Prototype, validate and defend your product ideas based on user-centric design principles
  • Create, organize and deliver design assets to the development team and work to ensure that design is being implemented to the highest standard
  • Define overarching user experience guidelines
  • Help build style guides, create reusable interface elements, and refine existing ones
  • Ownership of multiple threads of design work and the ability to manage timelines and deliverables

Skills & Experience:


  • BS or MS in Computer Science, Information Systems, Graphic Design or equivalent experience.
  • 4-6 years of professional experience as a User Experience or Product designer
  • Strong problem-solving skills and can communicate ideas, design rationale, and specifics of a user-centric design process
  • Strong organizational skills and ability to prioritize multiple tasks
  • Experience with Agile methodologies
  • Able to turn rough ideas into touchable, measurable user experiences, designing and prototyping interfaces
  • Comfortable presenting designs formally and informally
  • Good instincts for usability, but a willingness to validate ideas by measuring and analyzing data
  • Understand the opportunities and constraints of multiple platforms (web, mobile, tablet)
  • Experience designing for both the Desktop & Mobile platform
  • Working knowledge of HTML/CSS, ability to hand-code a huge plus
  • Expertise with Adobe products as well as core UX tools like Sketch & InVision
  • Highly motivated and takes pride in what's crafted
  • Online portfolio of projects


Benefits & Perks:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC.


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Where we are

Our headquarters are located in the River North area of Chicago. Located steps from the Chicago Brown Line stop on the CTA.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen
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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity Employee Resource Groups
At GoHealth you will find a very interactive [email protected], WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring Practices that Promote Diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid Holidays
Paid Sick Days
Employees can use our open PTO policy towards sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Pre-COVID-19 Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Home Office Stipend for Remote Employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

An Insider's view of GoHealth

How would you describe the company’s work-life balance?

On the Technology team, we're actively encouraged to use our PTO and to leave work at the office. People are understanding that sometimes life doesn't follow a set schedule, and perks like massages and discounted gym memberships also help with prioritizing your well-being.

Joyce

Software Engineer II

What makes someone successful on your team?

To be successful on Operational Analytics, you have to create solid relationships with your business stakeholders. Those relationships are immensely helpful when it comes to completing urgent requests, furthering your business context, and gaining new responsibilities. They can also be what makes the next step of your career come to fruition.

Jaime

Senior Data Analyst

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