Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Sr. UX Designer

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Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

Position Description

Purpose

At Grainger, we are building systems that will extend our market leadership for another 90 years. While lots of companies talk about "digital revolutions" or "delightful experiences," we're focusing on building the stuff that matters. We strive to have a profound understanding of our customer and their needs to ensure that our products and services create value for them.

We are looking for an exceptional Sr. User Experience Designer to help build experiences for Grainger's enterprise systems and applications so that Grainger continues to be the destination for "the ones that get it done." The ideal candidate is both pragmatic and creative, and can translate complex business needs into user-focused solutions.

Responsibilities

The Sr. User Experience Designer:

  • Works with Product Managers and Engineers to define and design user experiences for Grainger's internal and external customers
  • Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, generating design principles, developing concepts and models, evaluating current state experiences, etc.
  • Plans and conducts user research, user testing and secondary research
  • Translates business requirements and user needs into tangible interaction designs through detailed user flows and wire frames
  • Contributes to the development of interaction patterns and cataloguing experiential debt
  • Develops detailed documentation for all standard work

Position Requirements:

  • Training in Human Centered Design, Design Methods, or related field

    Master of Design or Master of Human-Computer Interaction (HCI) preferred

  • 5+ years of design experience working with a product team; corporate B2B experience preferred
  • Demonstrated understanding of design, usability, and research best practices and standards
  • Portfolio of work that demonstrates process/approach and designing solutions that solve complex problems
  • A desire to advocate, driven by strong empathy for the user, that is paired with the ability to communicate informed design rationale and value
  • Experience designing data-intensive applications preferred

Competencies

  • Strong written, verbal, and presentation skills; strong interpersonal skills
  • Continuous improvement and innovation mindset that results in creativity, acting with agility and thinking outside current boundaries
  • Ability to embrace ambiguity and break down complexity

  • Strong process design skills and operational orientation
  • Strong ability to partner across multiple disciplines and navigate a matrix organization
  • Understanding of how to use hard data and metrics to back up assumptions and contribute to project business cases
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
  • Insatiable will to get stuff done

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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