Sr. UX Researcher (Contract)

| Chicago

Solstice is seeking a User Experience Discovery and Validation Researcher to join our rapidly expanding UX Department. The ideal candidate will be analytical and have proven ability to lead investigative conversations. If you are passionate about getting clients closer to their customers - read on!

What we are looking for in you:

  • You are excited and passionate about immersing yourself in the customer’s environment and searching out new opportunities to improve their experience.
  • ​You are able to speak to the value of research and “sell” stakeholders on a comprehensive research plan.
  • You are skilled at creating discussion guides and leading open-ended, contextual conversations to help generate answers to key questions as well as discover what the team didn’t know they didn’t know.
  • You have experience crafting and leading UX research. You are proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), IDIs, ride-alongs, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development - and know how/when to advocate for different methods.
  • You’re able to manage your own time, whether working on a team in a collaborative environment or working independently.
  • Proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals.
  • Working closely with a development and design team is something you have done and enjoy.
  • You are an advocate for the user. You’re passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research.
  • You are able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions.
  • Bachelor’s degree in Human Computer Interaction, Psychology, Cognitive Science, Journalism, or related field.

What you can look forward to in the job:

  • Your work at Solstice matters. The research you do here will have a direct impact on the client projects on which you’re engaged. The designs you help inform will be seen and used by thousands of people everyday.
  • Taking a client’s vision from conception to completion and delivery. In addition, you’ll be a trusted advisor on the mobile experience they will provide to their customers.
  • You will work with some of the brightest, most talented UX’ers around - you’ll learn something new daily, and we would like to learn from you.

Of course the daily work:

  • Crafting research plans and discussion guides, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation to keep your team focused on the user.
  • You’ll work closely with designers for our innovative mobile application product suite.
  • Any design experience (desktop or mobile) is a plus however we are looking for a UX researcher first and foremost.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • TrelloManagement
    • RallyManagement
    • HubSpotCRM
    • SalesforceCRM

Location

We're in a great tech-focused building right by Ogilvie and Union Station in the West Loop.

An Insider's view of Solstice

What are some social events your company does?

Solstice celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Principal

What does your typical day look like?

No day is the same! The strategy team is the ideas hub within Solstice. We provide our clients with innovative digital approaches to their business challenges through hands-on ideation workshops as well as business, consumer and market insights. We partner closely with our cross-functional teams to drive and develop these recommendations.

Palak

Sr. Digital Strategist

What makes someone successful on your team?

Successful team members put their own needs behind the needs of their teammates. In practice, this often manifests as empowering, challenging and encouraging teammates to step outside their comfort zone. Team members who lead others to success are far more successful than those who work only to serve themselves.

Andrew

Technical Principal

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. We hold an annual 24-hour innovation blitz, to harness the creativity of our employees. We stop all client work and self-organize in teams centered around employee ideas for solving problems with emerging technologies.Many of these ideas have gone on to become tools that make our clients.

Kelly

CEO

What are Solstice Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
From sponsored 5Ks, Lunch & Learns, and a discounted gym membership, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Game Room
Solstice's game room is decked out with snacks, a ping pong table, Wii games, a shuffleboard, and board games for all employees to use when they need a break.
Stocked Kitchen
Our Office Management team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea, snacks available, and all of the flavored LaCroix that we can handle.
Some Meals Provided
Solstice celebrates our employee's birthdays with a monthly breakfast or lunch that the whole company is able to attend.
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Solstice. The themes and locations differ, but they are always a good time!
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs like LinkedIn Learning, Solstice University, and a mentor program. All full-time employees also receive $5,000 annually to pursue professional development.
Tuition Reimbursement
Diversity Program
Solstice is committed to positively impact, promote, support, and raise awareness of diverse communities in the Technology industry with the leadership of our Diversity Committee.

Additional Perks + Benefits

We have a variety of fun perks at Solstice, but our favorites focus on employee development! We know that investing in employee development is crucial to our success as a growing and forward thinking firm. All full-time employees have an annual personal training budget and time off. Employees will use this to take classes, buy materials, and go to conferences. We also have our internal training program Solstice U, a mentorship program, and knowledge sharing through discipline circles and Lunch and Learns!

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