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Sr. UX Researcher

| Chicago

About The Opportunity

Got a taste for something new?

 

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

 

With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

 

Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

 

Some Challenges You’ll Tackle

The Grubhub User Experience team is a curated group of talented, fun loving people who are passionate about making great products. Our work directly influences product strategy and is used by multiple teams within the organization.

 

We're looking for an enthusiastic candidate to take our usability practice to the next level. This candidate will design and conduct usability tests frequently and efficiently. They will be responsible for designing test plans, recruiting users, moderating tests, analyzing results, and presenting insights.

 

RESPONSIBILITIES:

  • Work closely with designers, product managers, and developers to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience 
  • Design, recruit and moderate usability sessions regularly (both in-person and remote) 
  • Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
  • Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

You Should Have

REQUIREMENTS

  • Minimum of 5 years of experience conducting usability testing on a variety of devices/platforms (desktop, smartphone, tablet)
  • Experience with numerous user research methods, including in-person and remote moderated one-one-one sessions, concept testing, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc. 
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time 
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
  • Bachelor’s degree required; advanced degree preferred in research, psychology, social science or a related field

 

And Of Course, Perks!

  • Unlimited paid vacation days. Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

 

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Read Full Job Description

Location

111 W. Washington St., Suite 2100, Chicago, IL 60602

What are Grubhub Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

$18 per week to use on the Grubhub website. Restricted stock units for all team members. Learning and development opportunities. Flexible vacation time, paid holidays, and company outings. Casual dress code and private roof top deck.

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