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Staff (Lead) UX Designer

| West Suburbs | Hybrid
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This position reports to: Senior Manager of UX Design

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

 

With us you will be known for

  • Independently leading and driving several large-scale design projects
  • Planning and managing design projects that align to overall product strategy
  • Integrating the work of fellow designers into your own to create a seamless overall experience
  • Constantly communicating and collaborating with cross-department stakeholders
  • Delivering thoughtful and detailed design work that is:
    • Grounded in solid research and validation
    • Polished with little need for cleanup
    • Easily used by engineering to build great product
    • Pushing the envelope to achieve game changing results
  • Being a valued mentor to less experienced designers
  • Establishing best practice methods for the general design team

You will focus on

  • Promoting, defining, and conducting or coordinating user research to truly understand our customers and users’ goals and needs.
  • Engaging with product teams at a strategic level to frame out what we need to build and how to get there.
  • Planning and executing design validation research with customers and usability testing designs.
  • Creating end-to-end detailed designs as a series of experience maps, storyboards, wireframes, and interactive prototypes.
  • Coordinating the work of multiple designers responsible for crafting more granular experiences and weave them into a seamless end-to-end experience.

What you bring

  • At least 8 years’ experience in UX or interaction design with heavy emphasis on solid human centered design methods
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product
  • Experience working in complex, technical environments
  • Ability to understand and distill complex problems into elegant, intuitive solutions
  • Bachelor’s Degree (Master's preferred) in interaction design, cognitive science, visual design, game design, cognitive psychology, sociology, or related disciplines
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools
  • Ability to create interactive high-fidelity prototypes in Axure, Keynote, Framer, Principle or similar tools
  • Ability to promote and champion your design solutions based on reason, research, and data
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Bonus Points

  • Knowledge in web design technologies (CSS, HTML, JavaScript)
  • Experience defining or working within a robust design system
  • Experience working in a startup or in a lean startup framework
  • Design thinking workshop facilitation experience
  • Public speaking and presentation skills

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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