Description & Requirements
The Staff Service Designer is responsible for bringing a human-centered approach to the design and development of a world-class digital ecosystem. You will help transform the entire internal employee experience- beginning at the interview process and following all the way through to tenured employees' daily interactions. You partner with teams to lead- define- and conduct research- detailed journey maps- systems mapping- UML artifacts- information architecture- site-mapping- time & motion studies and more.
You will work closely with the Head of Design to develop- advise- and evangelize the importance of the users perspective throughout every stage of the product development lifecycle. Your partner teams on the day-to-day will be executives- Product owners- and technical stakeholders (IT/Sec- Full-stack Engineering- Data Sciences- Business Intelligence Engineering- etc). This role begins as an individual contributor with significant growth opportunities- either through personnel management or IC track. This is the first role of its kind at Kraft Heinz and has the potential to completely redefine how we design experiences to delight every single employee across the globe.
You will:

• Inject service design into the product development lifecycle through each stage: ideation- concepting- feasibility- development- deployment- QA- analysis.
• Lead group workshops to define journey/system maps
• Establish the strategic vision for what the end employee experience looks like
• Assume a research-based approach when building out diagrams & schemas for review- stakeholder signoff and handoff to design & engineering.
• Deeply understand the balance between actionable and aspirational throughout concept and execution.
• Lead requirements gathering sessions- IA/sitemap development.
• Apply user-centered design- behavioral pattern development and human factors standards as the lens through which all projects are approached and solutions presented.
• Deliver detailed analysis of current state systems and experiences along with clearly defined recommendations for improvement- reimagining and redesign.

Who you are

• Minimum of 7+ years of experience working in UX/UI/Service design roles and evangelizing Design Thinking across multi-disciplinary teams.
• A critical- confident- and clear voice for design thinking across Kraft Heinz.
• Outstanding oral and written communication skills.
• Capable of verbally defending and compromising on design solutions- embracing an agile- iterative approach to excellence when necessary.
• Demonstrate the skills to empathize with users.
• Able to apply a keen business sense in understanding the balance between perfection and deployment obligations.
• Ability to solution across devices- frameworks- platforms- responsive states etc.
• Expertise working within and contributing to design systems that consistently scale across platforms.
• Deep understanding of BI/Analytics- data visualization design and report modeling.
• Figma- Adobe Creative Suite- Tableau- PowerBI- React- Microstrategy systems of record. Experience within any or all of these a plus.

About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We're on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We're proud of where we've been - and even more thrilled about where we're headed - as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures - as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz.
Office Collaboration & Hybrid Work Environment
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today's workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role's responsibilities and requirements.
Base Salary Range: $110,200.00 - $137,800.00
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.