Staff UX Designer

| Chicago

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

 

With us you will be known for:

  • Independently leading and driving several large-scale design projects
  • Planning and managing design projects that align to overall product strategy
  • Integrating the work of fellow designers into your own to create a seamless overall experience
  • Constantly communicating and collaborating with cross-department stakeholders
  • Delivering thoughtful and detailed design work that is:
    • Grounded in solid research and validation
    • Polished with little need for cleanup
    • Easily used by engineering to build great product
    • Pushing the envelope to achieve game changing results
  • Being a valued mentor to less experienced designers
  • Establishing best practice methods for the general design team

You will focus on: 

  • Promoting, defining, and conducting or coordinating user research to truly understand our customers and users’ goals and needs.
  • Engaging with product teams at a strategic level to frame out what we need to build and how to get there.
  • Planning and executing design validation research with customers and usability testing designs.
  • Creating end-to-end detailed designs as a series of experience maps, storyboards, wireframes, and interactive prototypes.
  • Coordinating the work of multiple designers responsible for crafting more granular experiences and weave them into a seamless end-to-end experience.

What you bring: 

  • At least 8 years experience in UX or interaction design with heavy emphasis on solid human centered design methods
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product
  • Experience working in complex, technical environments
  • Ability to understand and distill complex problems into elegant, intuitive solutions
  • Bachelor’s Degree (Master's preferred) in interaction design, cognitive science, visual design, game design, cognitive psychology, sociology, or related disciplines
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools
  • Ability to create interactive high-fidelity prototypes in Axure, Keynote, Framer, Principle or similar tools
  • Ability to promote and champion your design solutions based on reason, research, and data
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Bonus Points

  • Knowledge in web design technologies (CSS, HTML, JavaScript)
  • Experience defining or working within a robust design system
  • Experience working in a startup or in a lean startup framework
  • Design thinking workshop facilitation experience
  • Public speaking and presentation skills

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

In addition to having neighbors such as Google and McDonald’s new global HQ, the West Loop is home to Chicago’s “Restaurant Row."

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Come build something awesome. We’ve got all the benefits you’d expect, and all the opportunities you want.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Pet Friendly
Dog and cat friendly!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
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