SMS Assist
Chicago, IL

User Experience Architect I at SMS Assist

| Chicago
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Job Description - UX Architect I
The UX Architect I works closely with the UX team, product managers, engineers, stakeholders and our users to craft experiences across multiple channels and platforms. This role will draw on their knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help define and create human-centered design solutions that address user needs and SMS Assist's business goals. The UX Architect I engages with the teams they support to facilitate discovery and validation for product initiatives, build a robust understanding of users through research and testing, ensure value through iterative improvement, and ensure successful delivery by supporting development.
The UX Architect I participates in these areas of UX discipline:
• User Research
• Usability testing
• Information Architecture
• Wireframes/Prototypes
• Content Strategy
• Participating in Ideation/Brainstorming
Responsibilities - UX Architect I
  • Design elegant, smart, and usable designs for web and mobile applications
  • Collaborate with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
  • Participate in the human-centered design process through rapid testing and iteration of concepts to deliver value
  • Collaborate with product managers, stakeholders, clients, and developers early and often
  • Participate in design thinking methodologies to empathize, brainstorm, learn, ideate, challenge stakeholders and UX peers, and iterate
  • Communicate design strategy to product managers, clients, developers and other team members and be able to articulate design rationale
  • Participate in Agile process to deliver design artifacts in a timely and effective manner
  • Participate in gathering design requirements and user research focused on understanding motivations and inform product priorities
  • Support brand voice and shape product experience by drafting UI copy that helps users comprehend and complete tasks effectively
  • Research and share knowledge of the industry's latest UX best practices and tools
  • Contribute to UX vision and strategy
  • Support development of presentations, storyboards, and client feedback mechanisms to communicate design process
  • Work with team members across time zones
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

Professional Skills - UX Architect I
These are the professional skills we would expect from an individual fully established in this role.
  • Verbal Communication - Proficient
  • Written Communication - Proficient
  • Teamwork - Proficient
  • Relationships - Proficient
  • Negotiation - Proficient
  • Organizational Awareness - Proficient
  • Learning Agility - Proficient
  • Analysis - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

Role Specific Skills - UX Architect I
  • Proficient with UX tools to produce wireframes, prototypes and workflows
  • Ability to create lightweight prototypes to test concepts
  • Familiar working with design system UI libraries
  • Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and UI comps to ensure design fidelity
  • Ability to convey user experience through stories and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities
  • Ability to craft presentations to facilitate communicating UX deliverables
  • Working knowledge of usability principles, conventions, and techniques
  • Able to proactively manage stakeholder expectations and communicate accurate timelines
  • Passionate and vocal advocate about all things UX and other areas of design and innovation

Qualifications - UX Architect I
Minimum Qualifications
  • Human-Centered Design training or equivalent work experience
  • Experience creating iterative design, working closely with team leads, peers, customers and developers from inception through implementation
  • Experience designing and shipping software design experiences
  • Experience collaborating with Product Management and Engineering counterparts
  • Experience contributing to a project's entire product lifecycle

Other Relevant Qualifications
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Where we are

130 E. Randolph Street, Chicago, IL 60601

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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