Job Description - UX Architect II
The UX Architect II works closely with the UX team, product managers, engineers, stakeholders and our users to craft experiences across multiple channels and platforms. This role will draw on their experience with the UX lifecycle (research, concepting, iterative design, testing) to help define and create human-centered design solutions that address user needs and SMS Assist's business goals. The UX Architect II supports their teams by leading discovery and validation for product initiatives, delivering empathy for users and bringing their voice to product decisions, facilitating user research and testing, supporting an iterative design process, and ensuring successful delivery through supporting development.
The UX Architect II practices these areas of UX discipline:
• User Research
• Usability testing
• Information Architecture
• Wireframes/Prototypes
• Content Strategy
• Participating in Ideation/Brainstorming
Responsibilities - UX Architect II

• Design elegant, smart, and usable designs for web and mobile applications
• Collaborate with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
• Practice the human-centered design process through rapid testing and iteration of concepts to deliver value
• Collaborate with product managers, stakeholders, clients, and developers early and often
• Support design thinking methodologies to empathize, brainstorm, learn, ideate, challenge stakeholders and UX peers, and iterate
• Communicate design strategy to product managers, clients, developers and other team members and be able to articulate design rationale
• Engage in Agile process to deliver design artifacts in a timely and effective manner
• Independently gather design requirements and user research focused on understanding motivations and inform product priorities
• Support brand voice and shape product experience by crafting UI copy that helps users comprehend and complete tasks effectively
• Research and share knowledge of the industry's latest UX best practices and tools
• Contribute to UX vision and strategy
• Support development of presentations, storyboards, and client feedback mechanisms to communicate design process
• Work with team members across time zones
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned

Professional Skills - UX Architect II
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Advanced
• Learning Agility - Advanced
• Analysis - Proficient
• Problem Solving - Advanced
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills - UX Architect II

• Proficient with UX tools to produce wireframes, prototypes and workflows
• Ability to create lightweight prototypes to test concepts
• Familiar working with design system UI libraries
• Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and UI comps to ensure design fidelity
• Ability to convey user experience through stories and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities
• Ability to craft presentations to facilitate communicating UX deliverables
• Working knowledge of usability principles, conventions, and techniques
• Able to proactively manage stakeholder expectations and communicate accurate timelines
• Passionate and vocal advocate about all things UX and other areas of design and innovation

Qualifications - UX Architect II
Minimum Qualifications

• Human-Centered Design training or equivalent work experience
• 2+ years of experience creating iterative design, working closely with team leads, peers, customers and developers from inception through implementation
• Experience designing and shipping software design experiences
• Experience collaborating with Product Management and Engineering counterparts
• Experience contributing to a project's entire product lifecycle

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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