User Experience (UX) Designer at Club Automation

| Chicago
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Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

At Daxko, our product design team consists of UX generalists who lead the full spectrum of user research, interaction design, visual design, and usability testing. Your primary responsibility as a UX Designer will be to craft user experiences that set our products apart from the competition by truly understanding our customer’s needs and delivering valuable solutions to market problems. This is a great opportunity for growth, experimentation, and the challenge to create something truly remarkable – all while having the support of an executive team that understands the importance of a Lean UX process. As a UX Designer, you will help shape the vision for groundbreaking applications that affect millions of people in their daily health and fitness routines.

The UX Designer reports to the Director of UX.

Essential Duties/Responsibilities:

  • Proven track record of collaborating with product managers, technical leads, customers, and other stakeholders to understand, define, and clarify requirements.
  • Experience earning buy-in for ideas, designs, and best practices, as well as motivating and inspiring stakeholders.
  • Spearhead user research with research methods such as participatory design, ethnographic studies, and user interviews to learn how users think and behave. Use that research to help identify outcomes users seek to achieve and drive your concepts forward.
  • Experience creating and validating personas and leveraging that knowledge to help your team make better decisions.
  • Comfortable quickly creating low-fidelity concepts for developers or for feedback from customers or other stakeholders.
  • Experience producing high-fidelity designs using tools like Invision, Sketch, Figma or Adobe XD, and working with developers to implement.
  • Experience partnering with Product to identify and validate problems worth solving, and any adjacent problems we will not solve.
  • Experience validating designs with users through usability testing methods such as unmoderated testing, moderated testing, and A/B testing, as well as comfort learning and using the tools needed to facilitate testing.
  • Comfortable facilitating workshops to identify/understand user needs and possible solutions. 
  • Ability to seek out and interpret data that may help inform design decisions. Comfortable learning and leveraging analytics tools (like Pendo or Google Analytics) to draw insights from user behavior.
  • Apply lean UX best practices to your UX responsibilities.
  • Be a tireless advocate for exceptional user experience; reinforcing, even educating, the need for design thinking and practices with your delivery team.
  • Help develop design patterns and apply them to your designs.
  • Less than 10% travel required based on research needs.

Qualifications

Required Skills/Abilities:

  • Detail oriented, manages time and objectives effectively.
  • Excellent communicator in person, on the phone, in email.
  • Loves testing out new approaches, knows how to measure the impact and adjust.
  • A positive attitude and a passion for working with strong, collaborative teams.
  • Not afraid of conflict. Able to push back but also check your ego at the door for the benefit of the product and delivery team.
  • Flexible - change and uncertainty don’t faze you.
  • Strong interpersonal and client management skills.
  • Experience with Agile development methodologies—Scrum and Kanban in particular.
  • Demonstrated ability to work with business stakeholders and technical teams to understand, analyze, and document requirements.
  • Ability to use wireframing tools to prototype new functionality.
  • Strong visual design & interaction design skills.
  • Knowledgeable with web frameworks such as Bootstrap, Material UI, as well as iOS and Android human interface guidelines.
  • Experience in user research and testing. 

Required Education and Experience:

  • At least two (2) years of relevant UX design experience.
  • Experience with Agile development methodologies—Scrum and Kanban in particular. 

Preferred Education and Experience:

  • Two (2) or four (4) year degree in Design, Human Computer Interaction, or a related field or equivalent practical experience. Enterprise software design experience strongly preferred.
  • Four (4+) years of experience designing business-oriented web or mobile applications. • Pendo experience is a plus.
  • Knowledge and practical experience with Lean UX methods and tools.
  • Prior experience working with an Agile Product Owner strongly preferred.
  • Experience working with remote teams.

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

  • Flexible paid time off 
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • 1-month paid sabbatical every 5 years
  • Casual work environments

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Our office sits on the river in the heart of the West Loop across the street from Willis (Sears) Tower and next to the water taxi.

An Insider's view of Club Automation

What’s the vibe like in the office?

Our office is high energy & collaborative. We promote interaction within & across teams to build camaraderie. They say life happens in the kitchen & that’s true here too! Whether it’s grabbing coffee, sharing our family-style Friday lunches, or grabbing a beer at the end of the day, we check our egos at the door & have fun while working together.

John

Team Lead of Customer Service

What kinds of technical challenges do you and your team face?

To meet the demands of our fast-growing customers, my team builds applications focused on scalability and configurability. We are challenged to think innovatively about how our applications can service one customer or ten-thousand customers with an equally engaging and responsive user experience.

Tyler

UI Architect

What does career growth look like on your team?

The demand for our product is growing which has led to a lot of growth opportunity. Leaders check in with their team members regularly to learn more about their long-term interests. There’s ample opportunity to shadow teammates in other roles and we’re encouraged to grow our skillset or explore a new one through resources like LinkedIn Learning.

Hillari

Training Team Lead

How do your team's ideas influence the company's direction?

At its core, Club Automation is an employee-driven organization. Innovation starts within and across our teams, and ideas flow outward from there; we make efforts not to be constrained by top-down thinking. We believe that there is no problem for which a knowledgeable, talented, and driven group of people cannot create a solution.

Bill

Director of Engineering

How has your career grown since starting at the company?

I started as an intern here, and right after graduating, I earned a full time BDR role. I was then promoted to an Account Executive 6 months later. It’s inspiring to work in a company that trusts you and recognizes potential for growth, encourages that growth, and gives you the necessary tools to become a leader and handle greater responsibilities.

Christian

Junior Account Executive

What are Club Automation Perks + Benefits

Club Automation Benefits Overview

Club automation is a startup environment with established funding that allows us to offer excellent perks and benefits.

Culture
Volunteer in local community
Club Automation participates in local volunteer activities such as the Chase Corporate Challenge, Bernie's Book Bank, Augie's Quest, and Feed My Starving Children.
Friends outside of work
Eat lunch together
Intracompany committees
Club Automation has various committees like the Time Hostage Rescue Team, Daxko Development Committee, and the Culture Committee!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Implicit Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Club Automation's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Company-paid long and short-term disability insurance provides 60% of your pre-disability earnings up to certain limits.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Club Automation provide a wealthy health insurance plan through BCBS with options for PPO and HDHP. Company contributes to the cost of both plans for all levels of coverage.
Life Insurance
Club Automation provides company-paid life insurance policies for $100,000 to all full-time team members.
Wellness Programs
In an effort to promote team member health and wellness, Club Automation provides a monthly fitness reimbursement to all team members.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Club Automation's 401(k) retirement plan matches 50% of an employee's contributions up to 7% of their annual base salary..
Company Equity
Company equity is available for some senior leadership positions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Full-time team members may take advantage of a generous parental leave benefit.
Flexible Work Schedule
Club Automation provides employees with a flexible work schedule that includes Flexible start and end times for most roles.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Club Automation offers a Flexible PTO policy with no accrual necessary.
Sabbatical
Club Automation offers full-time team members a 4-week paid sabbatical leave for every 5 years of service from the date of full-time hire.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Twice per year, we shut down our office and go volunteer for special projects designed to help the community. We also have social events that get team members together.
Free Daily Meals
Employees get free lunch on Friday.
Stocked Kitchen
Fridges are stocked with soft drinks and ‘fancy water’, coffee machines, etc.
Some Meals Provided
Free weekly Friday lunches that allow us to eat and hang out together.
Happy Hours
Fitness Subsidies
In an effort to promote team member health and wellness, Club Automation provides a monthly fitness reimbursement of up to $100 to all team members. All fitness facilities are eligible.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Club Automation has been recognized for providing team members with competitive benefits that celebrate its culture, promote health & wellness, and help team members achieve their goals. For this reason, we have designed our Team Member Benefit plans to promote an innovative and healthy work environment, to support your financial wellbeing, and to protect you against any potential hardship brought about by unforeseen accidents or injury.

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