UX Architect

Challenging convention. Trying new things. Reshaping an industry.  

The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.  

If having a hand in transforming one of the world’s oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.

UX Architect

The UX Architect follows and manages a self-defined process, and may manage other UX resources in a skill group leadership perspective. The UX Architect is responsible to drive and own design definition, execution and delivery at the project level, and is expected to drive 2-3 design tracks at a time and across multiple Products as the UX process owner. The role provides big-picture analysis, identifies potential project risks and process improvements, manages scope (and point out any scope creep) and ensures alignment with other UX tracks, as well as help with creation of delivery artifacts as required.


  • Responsible for the production and delivery of design that meets business needs, Product requirements, and maps to the standards and patterns supported by the Design System Library
  • Identifies strategy and approach
  • Makes key design decisions based on a solid understanding of:
    • Overall Business strategy and objectives
    • the Product
    • the Platform
  • Establishes all UX-focused meetings, design reviews, and workshops with identified key project stakeholders
  • Establishes and drives any Internal UX reviews (when more than one UX resource is assigned to the project)
  • Understands product portfolio at a detailed level in order to optimize designs for product constraints and takes into account dependencies
  • Utilizing expert knowledge of the Duck Creek Design System, oversees others’ application of patterns and contribution to the Design System
  • Always considers and executes design work through the lens of the user needs of high priority personas
  • Reaches out to Platform and Design System teams for clarity and validation during design iteration
  • Identifies process risks and driving process improvements when necessary to improve
  • When integrated with a development project, works with the PO to identify the appropriate UX Stories and Tasks that support UX process and embed into the agile planning / tracking tool
  • Acts in the capacity of an UX Lead
    • Responsible for defining scope of UX work and partnering with product management on discovery and delivery.
    • Includes confirming the MVP and/or quarterly goals, identifying dependencies and risks, and making sure the UX process best practices are followed.
    • For projects in discovery phase, leads the creation of a playback or prototype of the UX direction and presenting it to stakeholders to ensure alignment.
    • Responsible for working with UXR to conduct formative and evaluative research, and to map high priority research findings to future work items in the agile backlog.
    • Responsible for planning sprint schedules and confirming team assignments with management.
  • May lead and supervise team(s) and assumes people management responsibilities including, but not limited to, the management of direct reports, and applicable subordinate team members, setting performance objectives, and conducting annual performance reviews.
    • Develops staff members through coaching and fostering of a positive work environment
    • Mentors and grows team leaders


Education and Work Experience:

  • Bachelor’s degree, or higher level, or foreign equivalent, in HCI, Art, Design, UX or a related design field
  • Work Experience: 7-10 years
  • Experience leading teams of 2+ UX resources to a successful design solution, and be able to speak to how you leveraged those team members and got them to be successful
  • Experience delivering at least 1 UX design solution against a well-defined design system/front-end framework such as Bootstrap or Foundation
  • Preferred experience as a front-end developer, using HTML, CSS, JavaScript, JQuery, etc.
  • Preferred experience working with Zurb Foundation

Specialized Knowledge, Skills, and/or Abilities:

  • Demonstrates the ability to lead teams through definition, design and delivery on multiple projects simultaneously as UX process owner, provides strategic guidance to disciplines outside of UX, mentors other designers, and consistently delivers excellent design work
  • Fluency with Axure, InVision, or similar applications
  • Solid background of balancing great design with solid UX process management
  • Drive successful solution for complex design problems
  • Design leadership skills
  • Strategic working understanding of IA and interaction design
  • Fluency facilitating & leading brainstorming and design thinking sessions
  • Hands-on design skills for enterprise UI
  • Demonstrated experience in crafting usable digital interfaces for products
  • Understands Lean UX methodology and uses rapid iteration and validation to identify and close on a solution approach
  • Articulate a clear design solution and aligns others to that goal
  • Team player and proactive, precise communicator
  • Product company work experience
  • Experience with P&C Insurance Industry

Other Requirements:

  • Travel: 0-10%
  • Work Authorization: Legally authorized to work in the country of the job location.
  • Physical: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • HubSpotCRM


NW of Chicago, commute from I-90, I-294, CTA Blue Line, Metra rail and O’Hare. Restaurants & recreation spots galore. Fitness center & Cafe Onsite.

An Insider's view of Duck Creek Technologies

How has your career grown since starting at the company?

I started in an entry-level Analyst position, and plugged in to every opportunity that came my way, giving each day my all and learning everything I could. In our environment where high aptitude and strong work is the norm, one thing I love about Duck Creek is the culture of high-performers actively building each other up.


Sr. Manager, Software Configuration

What projects are you most excited about?

I am excited that SaaS Technical Operations is continuing to advance with a Service Management project to adopt enhanced operational practices centered on improving Incident and Request delivery along with improved stability. The focus is centered on bringing forth higher levels of quality to translate into greater levels of Customer satisfaction.


Director, Support Engineering

What are Duck Creek Technologies Perks + Benefits

Duck Creek Technologies Benefits Overview

At Duck Creek Technologies, we are committed to providing you with flexible and comprehensive benefits. Duck Creek Technologies continues to offer competitive benefits so you can take care of yourself and your family at an affordable cost. Our goal is to empower you with the resources and flexibility you need to enjoy success on the job and to live a healthy, balanced life.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Wednesday!
Happy Hours
Fitness Subsidies
Duck Creek reimburses its employees up to $150 per year for many of the most common health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Duck Creek offers employees professional development opportunities like onsite training such as Duck Creek University.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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