Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

Position Description

The UX Design Lead will oversee a team that participates on the product teams and designs our vision for all user interfaces. The ideal candidate for this position is a pragmatic visionary that can translate user needs into a fantastic user-focused solution. The UX leader is both creative and analytical, and is able to work extremely effectively in a matrix organization

Position Requirements:

• Lead, train & coach a team of 7-10 User Experience designers and senior designers.
• Establish and maintain best practices for research and design
• Oversee the creation and maintenance of pattern libraries and style guides
• Work with product leaders to ensure that we are leveraging our UX expertise properly within our product teams to design and develop solutions for internal and external customers
• Determine what factors influence customer goals, experiences and needs; determine what mental models users create while using Grainger's digital channels
• Oversee relevant research to motivate design decisions and inform product roadmap
• Leverage digital experience analytics and contribute to UX strategy in partnership with the UX Leader and peers
• Leverage UX measurement insights to inform and influence design decision-making with product and user experience teams and communicate the effectiveness of design solutions
• Collaborate effectively with multi-disciplinary teams to evaluate the feasibility of proposed designs and champion great UX
• Implement design best practices and inform pattern libraries
• 5+ years of experience as a UX designer, architect or similar
• 3+ years with building, managing, growing and developing a user experience team
• 5+ years corporate B2B experience; Industrial Distribution preferred
• Demonstrate portfolio of work with a proven track record for designing solutions that solving complex problems
• Training in Human Centered Design and Design Methods
• Master of Design or Master of Human-Computer Interaction (HCI) preferred
• Demonstrated understanding of design, usability, and research best practices and standards
• Experience designing with front-end frameworks (preferred)
• Experience designing data-intensive applications (preferred)

Competencies:

• Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
• Continuous improvement and innovation mindset that results driving creativity, acting with agility and thinking outside current boundaries.
• Strong process design skills and operational orientation.
• Strong ability to partner across multiple disciplines and navigate a matrixed organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and contribute to project business cases. 
• Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment.
• Insatiable will to get stuff done.

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.