Nordstrom
Chicago, IL

UX Designer Lead at Nordstrom

| Chicago
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Job Description

When you join Trunk Club, you join the Nordstrom family! Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!  Work hard and play hard in a fun, casual and collaborative work environment in the heart of Chicago (Working from Home currently)! 


As a UX Designer Lead on the Trunk Club team, you’ll be responsible for turning customer problems into intuitive, beautiful, data-driven solutions. You have a passion for designing effective digital experiences that are informed by customer research and testing, and industry best practices. You use your keen sense of empathy, strong storytelling skills, and polished project management techniques to deliver customer-focused work in a fast-paced and complex environment.

 

 

**Please provide a link to your portfolio and/or samples of you work**

 

A day in the life…

 

  • Own design solutions from ideation to execution
  • Partner with product and engineering leads to define, scope, and develop new product features
  • Guide phased development of project work with collaborative project planning, brainstorms, sketches, and user flows
  • Rapidly produce multiple concepts and prototypes; know when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes
  • Collaborate with other designers to give and receive thoughtful feedback
  • Talk to customers to validate concepts and develop meaningful solutions
  • Lead the development of detailed deliverables to effectively communicate designs and product requirements
  • Contribute to a design system that will allow for the continued development of new features in an efficient and consistent manner
  • Helping with hiring, mentoring, and establishing design culture within the company
  • Become an integral part of our small but mighty Trunks design team and collaborate with other designers across Nordstrom.com and Nordstrom Rack/HauteLook
  • Mentor/Lead junior members of the team

 

You own this if you have

  • Four plus years of experience building excellent consumer products/eCommerce
  • A thoughtfully presented portfolio that demonstrates a refined aesthetic, the ability to think conceptually, and excellent visual and product design skills
  • Ability to design for business outcomes while remaining customer-focused
  • Experience with usability testing and the implications for user interaction
  • Ability to independently research and resolve issues using appropriate resources
  • Demonstrated skill and experience creating user flow diagrams, wireframes, prototypes, user interface designs and high-quality final visual comps
  • Expert level skills in Figma and/or Sketch
  • Genuine curiosity and a strong desire to continuously learn and grow
  • Ability to lead/mentor junior members of the team
  • Bachelor’s degree or equivalent experience in UX/UI design


Here are some projects you would work on…

  • Maintaining and improving the customer-facing digital Trunk experience from end-to-end
  • Building personalized shopping experiences that give customers more flexibility and control over the products they can choose to get sent to them in a Trunk
  • Partnering with Data Science and testing different product recommendation sets to improve unit keep rate and overall Trunk metrics
  • Exploring new customer engagement features that deliver on our personal styling value proposition.
  • Create new customer inputs for collecting style and clothing preferences to better understand our customers and to help our stylists pack better Trunks
  • Improvements to our Trunk request and scheduling experience making it easier and faster for our customers to communicate what they need and when they need it by

 

**We prefer candidates who are located in Central and West Coast time zones.  The position based in the Chicago office. **

 

We’ve got you covered…

 

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

 

A few more important points...

 

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

 

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc. 

 

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Where we are

Located in the popular River North neighborhood in Chicago, our headquarter offices are easily accessible to public transportation.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Nordstrom Perks + Benefits

Nordstrom Benefits Overview

Nordstrom offers comprehensive, flexible benefits to our employees and their families.

HEALTH BENEFITS
Medical/Vision
Dental
Wellness Program
myStrength® Program

INCOME PROTECTION
Short Term Disability
Long Term Disability
Life Insurance
Accidental Death & Dismemberment Insurance

RETIREMENT & SAVINGS
401(k) Plan
Employee Stock Purchase Plan

TIME AWAY
Paid Time Off
Bereavement Leave
Leave of Absence
Sabbatical Leave
Paid Maternity & Parental Leave

FLEXIBLE SPENDING ACCOUNTS
Commuter
Dependent Care
Health Care Health Savings

LIFE/WORK BENEFITS
Merchandise Discount
Transit or Work From Home Subsidy
Adoption Financial Assistance
Employee Assistance Program
Group Home/Auto Insurance
Group Legal Services
“No Meeting” Time Blocks
Caregiving Benefits
Employee Charitable Match Program
Rethink Program

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention merchandise discounts?

Trunk Club Careers Chicago
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