Oh Snap!
This job is no longer active - but you can still view the details below.

UX Researcher

| Chicago

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com 

Position Overview

Join an award-winning global UX team at iManage to impact direction for a suite of enterprise software solutions across multiple domains (security, AI/ML, productivity) built for the web, mobile, and desktop consumption. As a User Researcher, you will be working closely with our senior research staff and taking on responsibilities in planning and implementing user research activities, synthesizing qualitative/quantitative data, translating research insights into actionable design recommendations. This is a hands-on role and includes designing and documenting research plans, identifying key user personas, moderating user research sessions, and reporting findings to the project team and stakeholders.

Primary Responsibilities

  • Work closely with UX, Product Management & Development teams to gain an understanding of iManage product portfolio
  •  Plan & conduct user research activities for multiple software products (web, mobile, desktop)
    • Continuously refine key user personas for each product
    • Define benchmarking metrics and track them over time
    • Design & implement user testing (qualitative, quantitative, PURE)
    • Review remote sessions and create usability reports
  • Help identify future areas of research
  • Work closely with UX designers, developers & product team to realize human-centered designs based on your understanding of HCI fundamentals

Requirements

  • Passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research
  • Experience collaborating with designers, developers and product team across multiple products
  • 1 - 3 years of experience in desktop, mobile or web application testing in both moderated and remote environments
  • Ability to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions.
  • Excellent verbal and written communication skills
  • Ability to multitask, troubleshoot & prioritize work
  • Experience planning long-term user research strategy
  • Proven ability conducting user research in a LEAN UX environment and Agile/Scrum development process.

Bonus Points

  • M.S. in Human Factors, Experimental Psychology, Cognitive Psychology, HCI or related field
  • Proficient on usertesting.com
Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

How do you collaborate with other teams in the company?

To collaborate with other teams in the company, I have daily stand-up meetings for my pod that include QA, QE, & the development teams. Whenever I need fast bits of information from individuals in other pods/product teams, I stop by their desk to ask for clarification. If I need more time than this, I schedule a meeting with all relevant parties

Adam

UX Design

How does the company support your career growth?

iManage supports career growth by providing opportunities to move within the organization to learn other parts of the business. Career growth presents itself in opportunities to engage in process improvement and the ability to lead and take responsibility for initiatives within my department

Jacqueline

Cloud Services

What does your typical day look like?

The most exciting part of my day is knowing that if I continue to work hard and challenge myself, I'll be rewarded. In my role you never known what a new day will bring - so that variety makes each day unique and exciting.

Andy

Sales

What are iManage Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
More Jobs at iManage29 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago