Who's Clearcover?
Clearcover, a Chicago-based company, provides high-quality car insurance at lower prices than traditional insurance carriers by applying advanced technology, refraining from expensive advertising and passing along the cost savings to customers. Clearcover has been featured in Forbes, Inc. and Venturebeat, for our innovative approach to changing the car insurance experience.
What's UX Research at Clearcover?
Clearcover is hiring a UX Researcher who will join our talented and growing Product Team to help us build world class insurance products. We need someone who offers experience collaborating with product managers, designers and developers to deliver compelling insights that represent the voice of the customer and help guide design decisions at Clearcover. You must have demonstrable experience supporting product teams in areas including consumer experience, design evaluation, and testing products and experiences delivered via responsive web apps and native mobile apps.
We need someone who can develop surveys, conduct 1:1 interviews, create user personas, lead focus groups, inform UI design, and help design A/B and multivariate testing. As you develop a deeper knowledge about our customer, you will work on building ways to improve the capture and analysis of consumer behavior. If you are a continuous learner, problem solver, empathic thinker and engaging communicator, this is the position for you.
We promise this is the most fun you’ll have in your career and the hardest thing you’ll do. Still interested? Here’s what you need to know:
What will you do?
Work with the product team, including the VP of Product to help deliver products that will help transform the auto insurance industry.
Collaborate across product, design, content, marketing and brand to identify and bridge knowledge gaps about the current and prospective Clearcover consumer.
Transform questions into formal research plans using appropriate methods to gain meaningful insights.
Identify opportunities to improve product experience through user interviews, focus groups, A/B and multivariate testing.
Initiate qualitative research, from developing surveys to participant recruiting, development of prototypes for testing and setup for in-person labs.
Provide constructive feedback to the design team on product design.
What do you have?
Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using both quantitative and qualitative methods
You have a minimum of 3-5 years experience crafting / leading UX research in consumer facing web and mobile products.
You are proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), IDIs, ride-alongs, journey mapping, card sorting, prototyping, user interviews, surveys, persona development - and know how/when to advocate for different methods.
You are skilled at creating discussion guides and leading open-ended, contextual conversations to find answers to key questions.
You enjoy helping teams uncover insights previously unknown to them, helping them think in new ways and be more innovative.
Proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals.
Moderating usability studies for responsive web-based or mobile applications
Demonstrable understanding of core UX principles
Empathetic and human-centered approach to analysis
Experience integrating user research into product designs and design practices.
Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
Excellent communication skills and the ability to facilitate discussions
High levels of energy, integrity and curiosity
A bias for action and willingness to be accountable for your actions
Must possess current authorization to work in the United States on a full-time basis
What's in it for you?
Unlimited vacation and flexibility, we hire adults
Equity for all employees, so you own a piece of the pie too
Dental and Vision, we've got you covered 100%
Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)
While we don't match yet, our 401(K) is pretty slick
Come to work pre-taxed through our FSA commuter benefits
and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social