UX Researcher

| Chicago

Who's Clearcover?

Clearcover, a Chicago-based company, provides high-quality car insurance at lower prices than traditional insurance carriers by applying advanced technology, refraining from expensive advertising and passing along the cost savings to customers. Clearcover has been featured in Forbes, Inc. and Venturebeat, for our innovative approach to changing the car insurance experience.

What's UX Research at Clearcover?

Clearcover is hiring a UX Researcher who will join our talented and growing Product Team to help us build world class insurance products. We need someone who offers experience collaborating with product managers, designers and developers to deliver compelling insights that represent the voice of the customer and help guide design decisions at Clearcover. You must have demonstrable experience supporting product teams in areas including consumer experience, design evaluation, and testing products and experiences delivered via responsive web apps and native mobile apps.

 

We need someone who can develop surveys, conduct 1:1 interviews, create user personas, lead focus groups, inform UI design, and help design A/B and multivariate testing. As you develop a deeper knowledge about our customer, you will work on building ways to improve the capture and analysis of consumer behavior. If you are a continuous learner, problem solver, empathic thinker and engaging communicator, this is the position for you.

We promise this is the most fun you’ll have in your career and the hardest thing you’ll do. Still interested?  Here’s what you need to know:

What will you do?

  • Work with the product team, including the VP of Product to help deliver products that will help transform the auto insurance industry.

  • Collaborate across product, design, content, marketing and brand to identify and bridge knowledge gaps about the current and prospective Clearcover consumer.

  • Transform questions into formal research plans using appropriate methods to gain meaningful insights.

  • Identify opportunities to improve product experience through user interviews, focus groups, A/B and multivariate testing.

  • Initiate qualitative research,  from developing surveys to participant recruiting, development of prototypes for testing and setup for in-person labs.

  • Provide constructive feedback to the design team on product design.

What do you have?

  • Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using both quantitative and qualitative methods

  • You have a minimum of 3-5 years experience crafting / leading UX research in consumer facing web and mobile products.

  • You are proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), IDIs, ride-alongs, journey mapping, card sorting, prototyping, user interviews, surveys, persona development - and know how/when to advocate for different methods.

  • You are skilled at creating discussion guides and leading open-ended, contextual conversations to find answers to key questions.

  • You enjoy helping teams uncover insights previously unknown to them, helping them think in new ways and be more innovative.

  • Proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals.

  • Moderating usability studies for responsive web-based or mobile applications

  • Demonstrable understanding of core UX principles

  • Empathetic and human-centered approach to analysis

  • Experience integrating user research into product designs and design practices.

  • Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver

  • Excellent communication skills and the ability to facilitate discussions

  • High levels of energy, integrity and curiosity

  • A bias for action and willingness to be accountable for your actions

  • Must possess current authorization to work in the United States on a full-time basis

What's in it for you?

  • Unlimited vacation and flexibility, we hire adults

  • Equity for all employees, so you own a piece of the pie too

  • Dental and Vision, we've got you covered 100%

  • Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)

  • While we don't match yet, our 401(K) is pretty slick

  • Come to work pre-taxed through our FSA commuter benefits

  • and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social

Read Full Job Description

Location

33 W Monroe, Chicago, IL 60603

An Insider's view of Clearcover

What's something quirky about your company?

It’s surprising how much we all grow to love discussing insurance. Everyone is genuinely interested in how the industry works and sharing knowledge. I think we feel we owe it to our customers to understand how insurance works, so they don’t have to. We’ve likely all thought at one point, “Wow, I never thought I’d care about insurance this much.”

Sunny

Senior Software Engineer

How do you collaborate with other teams in the company?

Whether I'm working with Product to promote a feature launch or partnering with our Customer Advocate team to communicate updates to customers, I get to collaborate across teams, leverage my skills & improve my expertise every day. Clearcover nurtures a collaborative environment and encourages thinking outside the box to deliver better experiences.

Alice

Director of Communications

What are Clearcover Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Clearcover offers parental and maternal leave with up to three months of paid time off.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Company Outings
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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