What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

A Bachelor’s Degree in Science, HCI, Interaction design, Arts, and/or related experience

At least three years of corporate, consulting firm or agency design experience

Experience with a wide range of qualitative, user-centered design, and research methodologies, tools and approaches and a keen understanding of when to use which

Familiarity with usability testing software and approaches for user interviews

Familiarity and experience with survey and analytics software like Google Analytics

Expertise and fluency in quantitative approaches and when/how to use, e.g. segmentation, conjoint, max-diff

Fluency with usability heuristics analysis and relevant HCI literature

Capability to complete competitor analyses and market research

Capability in conducting audits across products such as information architecture audits, UX audits, visual design, etc.

A strong product design perspective and a grasp of the Design Thinking methodology

A solid understanding of the latest design patterns within native mobile and responsible web design across devices

Comfort launching and iterating quickly and using data to brief product design teams whether that is creating epics, feature sets, or user stories.

A proven portfolio of a discovery involved projects from detail research activities, to synthesis, to readout presentation to documenting and briefing design teams 

Experience in unique approaches to presenting your work and deck creation.

We’d Love to See:

Can and have done user flows and wire framing (white boarding and/or in design applications)

Been a part of design sprint workshops

Can assist in visual design projects using Sketch, Photoshop, Illustrator and Invision

Impact You'll Make

UX Researchers at TransUnion are the ones who bring sound business, experience strategies and the best design solutions to the table. While everyone is responsible for being human-centered, we turn to our research partners as our guide to bridge the business needs with the consumer’s needs and wants. As our design practice grows, we want to be able to bring in believers, dreamers, thinkers and validators with passion and dedicate to not only research but to inspire the business around them to embrace the idea behind it.

You will work across multiple projects collaborating with designers, developers, product managers, and business executives to show the value behind research, what it can do, and why it’s important. Working directly with the Design Leads you will develop test plans, conduct research, synthesize findings, make workshop agendas, and create actionable outputs within an agile environment.

You’ll be part of a growing Experience Design team that’s responsible for crafting the next generation of consumer credit monitoring, identity theft, and personal finance applications.

You’ll work with Product Managers to analyze business requirements and user stories to scope creative and front-end needs

You’ll be pulled into many different directions for the company in order to expand the research discipline. 

You’ll have exposure to some of the best design communities in Chicago