UX Researcher

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

A Bachelor’s Degree in Science, HCI, Interaction design, Arts, and/or related experience

At least three years of corporate, consulting firm or agency design experience

Experience with a wide range of qualitative, user-centered design, and research methodologies, tools and approaches and a keen understanding of when to use which

Familiarity with usability testing software and approaches for user interviews

Familiarity and experience with survey and analytics software like Google Analytics

Expertise and fluency in quantitative approaches and when/how to use, e.g. segmentation, conjoint, max-diff

Fluency with usability heuristics analysis and relevant HCI literature

Capability to complete competitor analyses and market research

Capability in conducting audits across products such as information architecture audits, UX audits, visual design, etc.

A strong product design perspective and a grasp of the Design Thinking methodology

A solid understanding of the latest design patterns within native mobile and responsible web design across devices

Comfort launching and iterating quickly and using data to brief product design teams whether that is creating epics, feature sets, or user stories.

A proven portfolio of a discovery involved projects from detail research activities, to synthesis, to readout presentation to documenting and briefing design teams 

Experience in unique approaches to presenting your work and deck creation.

We’d Love to See:

Can and have done user flows and wire framing (white boarding and/or in design applications)

Been a part of design sprint workshops

Can assist in visual design projects using Sketch, Photoshop, Illustrator and Invision

Impact You'll Make

UX Researchers at TransUnion are the ones who bring sound business, experience strategies and the best design solutions to the table. While everyone is responsible for being human-centered, we turn to our research partners as our guide to bridge the business needs with the consumer’s needs and wants. As our design practice grows, we want to be able to bring in believers, dreamers, thinkers and validators with passion and dedicate to not only research but to inspire the business around them to embrace the idea behind it.

You will work across multiple projects collaborating with designers, developers, product managers, and business executives to show the value behind research, what it can do, and why it’s important. Working directly with the Design Leads you will develop test plans, conduct research, synthesize findings, make workshop agendas, and create actionable outputs within an agile environment.

You’ll be part of a growing Experience Design team that’s responsible for crafting the next generation of consumer credit monitoring, identity theft, and personal finance applications.

You’ll work with Product Managers to analyze business requirements and user stories to scope creative and front-end needs

You’ll be pulled into many different directions for the company in order to expand the research discipline. 

You’ll have exposure to some of the best design communities in Chicago

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

More Jobs at TransUnion121 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Project Mgmt
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago