One North, a digital agency recently acquired by TEKsystems Global Services®, is looking for a inquisitive and creative UX Strategy Lead to join our team. 

We help some of the world’s most complex organizations stand out from the crowd by delivering breakthrough brand experiences. Leveraging expertise across strategy, brand, experience design, and technology, our experts use digital to reimagine how clients connect, communicate, and engage with their audiences to win new business, strengthen client relationships, and attract and retain top talent. 

We are a fast-paced, growing organization with a dynamic and diverse work environment. Our values guide our hiring decisions and shape how we make a meaningful impact for our clients.

Position Overview

One North is looking to add a UX (User Experience) Strategy Lead to our open, inclusive, and collaborative team. In this role, you will be on the front lines helping our clients ideate, plan, create, and deliver digital products and experiences.  

At One North, UX Strategy extends across all types of services and products, so ensuring solutions intersect our end user needs, client’s business objectives, and technical feasibility is critical. The ideal candidate empathizes with end users, while leading a test-and-learn, iterative approach to drive design solutions forward. Successful candidates often come from a strong background in research, consulting, information architecture, and design. 

As part of our multidisciplinary Strategy team, you will be solutioning our most complex, impactful efforts for clients and innovating our internal discipline by developing user experience strategists; enhancing our UX capabilities and processes; and creating new business opportunities. 

Responsibilities

• Manage and work across a spectrum of large and small-scale digital and UX projects. 
• Lead UX strategy efforts through expert command of the UX toolkit, including user research and analysis (observation, interviews, surveys, audits, competitive analysis), design thinking exercises, persona development, journey map creation, wireframing, and usability testing. 
• Educate clients and internal teams on the ROI and trade-offs associated with UX recommendations. 
• Conduct collaborative ideation, evaluation, or participatory design sessions and workshops with client stakeholders and One North team members. Lead concepting and help establish a project vision. 
• Manage multiple projects at a time through prioritizing, resourcing, and project scheduling. Lead an iterative project approach through plans, milestones, internal and client collaboration. 
• Lead, through ambiguity and uncharted territory to meet the needs of our evolving clients, at the forefront of new challenges. 
• Lead complex engagements, lead the definition of how we approach getting to the solution, and lead the User Experience Strategy design process.  
• Lead UX aspects of client pitches and actively participate in the development of new business, project plans, and resource management. 
• Incorporate qualitative and quantitative data to drive design decision-making. 
• Establish One North as strategic, consultative advisors to executives and senior leaders, especially in Marketing, Technology, and Product organizations. 
• Function as both a lead expert for core UX projects and as a strategic advisor during experience design and delivery efforts, providing actionable insights and clear recommendations.  
• Bring a strong point-of-view and leadership to a design thinking and human-centered design process for clients and cross-functional teams. 
• Balance user needs with our clients’ brand, business goals, market viability, and technical feasibility. 
• Lead collaboration with Strategy, Brand, Content, Design, Data, and Technology experts to bring the solution to life. 
• Contribute to the UX Strategy discipline through process improvement, thought leadership, education, and community participation. 

Skills & Qualifications

• 8 or more years of professional agency or consulting experience preferred 
• Bachelor’s degree preferred  
• Background in interaction design, human-computer interaction, design, psychology, strategy, or equivalent experience 
• Experience leading a design team and cross-disciplinary collaboration 
• Expert knowledge of design frameworks, design research and synthesis methods, user interface standards, design patterns, and user experience design principles and best practices 
• Expert command of user and customer research techniques, such as surveys, in-depth interviews, observational studies, focus groups, participatory design workshops, etc. 
• Experience leading ideation, collaboration, or design exercises and workshops grounded in design thinking or human-centered design principles 
• Experience developing key UX strategy deliverables such as heuristic reports, personas, journey maps, wireframes, usability testing reports, project briefs, etc.  
• Agile / Scrum experience creating user stories, prioritizing a backlog, and presenting in feature presentations is a plus, though not required  
• Strong presentation skills, experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders  
• Excellent verbal and written communication skills 
• Ability to stay organized, managing responsibilities and meeting deadlines across a variety of projects 
• Working knowledge of design and collaboration software (i.e., Figma, Miro, Confluence, Teams, etc.) 
• Ability to travel (post-COVID) to client sites as projects require, up to 15% of the time

Application Requirements

• Portfolio of recent work showing process (in addition to final deliverable) required