Director, Data Science

GoHealth Intro: GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.

Learn more about the GoHealth Culture in this video

Why Apply: As an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.

Our #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.

We also understand that you may not check every box in our requirements list -- most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:

GoHealth is looking for a Director of Data Science to join its Data Science Strategy and Insights team. The Director will lead a team of data scientists and data analysts to create SSOT reporting, analytics insights, predictive models. The team services finance, operations, sales, and accounting.  Some recent projects include the modeling policy retention, estimating lifetime value of Medicare Advantage policies, detection of anomalies in commission payments, scope & document file ingestion process, and develop agent of record assignment methodology. This role will directly report to our VP of Actuarial and Analytics.

About the team:

The department is comprised of actuaries, data scientists, and data analysts focused on addressing strategic questions for GoHealth using statistics and data science techniques. Teaching, and mentoring, and developing is part of our culture. The goal is to develop a balanced team with expertise from multiple disciplines.

What you’ll do:

• Develop and empower a team of data professionals who partner with business stakeholders to test hypothesis, solve problems, and provide performance insights. 
• Manage a team of data scientists and analysts to service all areas of the business.
• Accountable for GoHealth’s book of business SSOT generation and distribution.
• Develop customer and revenue predictive models.  The emphasis is on policy/customer lifecycle and actionable operational insights.   
• Collaborate cross functionally to manage project goals and expectations for actuarial and data science initiatives.
• Understand GoHealth’s business processes, the role each business unit plays in contributing to the company’s success, and how data analysis can support their operations.
• Oversee the analysis of customer lifetime value and the identification of drivers of attrition and churn. Bring continuing analysis to lead to improvements in customer retention.
• Establish requirements for data and software engineering teams to build systems to productionalize important models and data flows.
• Demonstrate the ability to stay current and improve at the leading edge in academic research in statistical modeling, data science and analytics. Introduce technology and process changes across the organization.
• Partner with engineering, product, and data science teams to deliver a best-in-class analytics solution.

What we’re looking for:

• 10+ years of experience, with various tools used for data exploration and business intelligence (e.g., AWS, SQL, Python, R, Tableau). Experience with Python and SQL preferred.
• 5+ years of experience managing a team and leading projects
• Experience in healthcare industry.
• In depth knowledge and experience working with Data management and BI strategies, principles and practices including experience with framework for data quality, data governance, stewardship, and metadata management.
• Knowledge of technology and information systems, with focus on data analysis, data modeling, relational database, and reporting tools including real-time reporting, historical reporting, and advanced analysis.
• Bachelor’s or Master’s Degree in Management Information Systems, Data & Analytics, Statistics, Computer Science, or other related field

Location: Hybrid

Benefits & Perks:

• Open vacation policy because work life balance is important
• 401k program with company match
• Employee Stock Purchase Program
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Paid maternity and paternity leave
• Professional growth opportunities
• Generous employee referral bonuses
• Employee Resource Groups
• Subsidized gym memberships
• Commuter and transit benefits
• GoHealth is an Equal Opportunity Employer

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