We are seeking a smart, self-motivated and resourceful individual to lead our team of Marketing Operations managers who work across our North America clients. This individual will be responsible for the Marketing Operations teams processes, best practices and work closely with other functional teams to oversee campaign executions from start to finish, ensuring that sold campaigns are processed, trafficked and reconciled in a timely and accurate manner. The Director, Marketing Operations will also have significant input and be regular contributor to our yield optimization efforts. This person is also responsible for the teams career development. Reports to the SVP, Global Operations.

• Oversee team responsible for campaign operations for mobile app deployment, digital games, digital menu boards and other digital campaigns (ie email, social)
• Participate in client presentations and/or client meetings
• Oversee the trafficking of campaigns including: building & testing creative assets, executing & managing campaigns and implementing & verifying tracking elements.
• Work with stakeholders on maximizing revenue/yield.
• Lead and evolve campaign ops processes, best practices, and training documentation.
• Collaborate with Account Management and Product on problem solving related to campaign performance in a timely manner.
• Oversee the review of daily, weekly and quarterly campaign reports to track performance, address campaign delivery issues and make optimizations as needed.
• Liaise with Insights team regarding KPIs and campaign statistics
• Interface closely with Account Management to establish clear communication channels across departments and with clients.
• Work with Account and Insights teams to develop postmortems, case studies and campaign summary materials for dissemination to relevant company stakeholders

Leads the marketing operations team to maximize performance and productivity to meet/exceed client expectations by:

• developing and implementing efficient processes to deliver the work, along with ensuring clarity of roles and responsibilities of cross-function team;
• interviewing and/or onboarding new employees;
• providing regular direction and support to direct reports – ensuring they have clear expectations, training and timely/actionable performance feedback;
• ensuring consistent expectations across the team
• delegating work to the appropriate levels,
• driving the performance management process;
• provide ongoing guidance to employees on their development and career paths
• creating and implementing succession plans
• motivating and rewarding employees;
• resolving employee relations and performance issues.

Desired Skills & Experience