API Technical Writer 

Are you ready to make a difference at a high-growth, global company, recognized as a “Visionary” in Gartner’s 2017 Magic Quadrant for Digital Commerce?  

A Platinum Salesforce Partner, CloudCraze is the only SaaS based commerce product on the market, built natively in the Salesforce platform. With a core focus in the B2B space, CloudCraze is customer-focused, allowing our clients the ability to provide a tailored experience in order better connect and drive on-going relationships with their customers in ways that are commonly only experienced in B2C environments.   

Position Overview 

Reporting into the Senior Director, Product Management, the API Technical Writer will work closely with Lead Technical Documentation Specialist, Product Analysts and Product Developers in order to write technical documentation for our external developer audience. Qualified individuals must be experienced in developing and creating software-based product documentation. Strong content development and technical writing experience combined with collaborative effort in a fast-paced, environment is essential.  

Key Responsibilities: 

• Produce and maintain developer-oriented documentation (API documentation) in addition to end-user documentation. 
• Work closely with engineers and product managers as APIs are developed to author technical documentation in real time and ensure delivery of high quality, accurate content. 
• Contribute to strategic initiatives around content restructuring, new tool selection, and internal process improvements. 
• Aid in the creation and implementation of standard operating procedures and style guides for the documentation team and content contributors. 

Minimum Qualifications: 

• A minimum of 4 years in a technical writer role, preferably in the software industry. 
• A Bachelor’s degree in a technical or communication field, or equivalent work experience in a fast-paced technology environment. 
• Experience working directly with engineers, product managers, and other stakeholders to help document (and define) new developer products and features. 

• Experience writing common forms of developer documentation (API reference, conceptual guides, and tutorials). 
• Strong written and verbal communication skills with familiarity in technical communication fundamentals. 
• Comfortable handling multiple deadlines and self-prioritization of ad hoc requests. 

Ideal Qualifications: 

• Experience strategizing and developing technical documentation architecture and processes. 
• Familiarity with HTML, CSS, and JavaScript. 
• Basic ability to read, modify, and test sample code, such as Java or Apex. 
• Bonus: Experience working with Salesforce. 
• Bonus: Familiarity with API documentation tools such as Swagger or Apex Docs.  

Why Work Here? 

Start up feel with grown up benefits. Competitive pay, 401(k) with company matching contribution, Blue Cross and Blue Shield medical, Vision, Dental, Life and Disability. Chicago-based employees also have access to a free gym on site, equipped with lockers and showers.  

Transparency. No more wondering what's going on with the business and where its headed. Through quarterly "All Hands" and monthly "OurHour" meetings, we get together to discuss all things CloudCraze: recent client go-lives, new customer wins for the quarter, education on our partners or clients, financials and more, leaving plenty of time for Q&A with our CEO and executive team.   

Get involved and have fun. We all take an active part in making this a fun place to work in and outside of the office. Get involved and give back through philanthropic organizations we volunteer with, or internal groups focused on culture, team building, and employee recognition. Sports your thing? We are active in several intramural sports teams and were kickball champs in our latest league.  

Boat, bus or bike to work? We've got you covered with a FSA you can contribute pre-tax dollars, up to $255 per month, and use for transportation to work or parking fees. Bike year round, like some of our employees? We have an indoor bike storage facility and a lengthy bike rack right outside the office for keeping your wheels safe.   

No more trudging out in bad weather to find lunch. We have a Fooda Popup Monday Friday, right in our lobby. And an organic fruit delivery to the office every week so there's plenty of healthy choices, literally at your fingertips.  

Casual dress. Cut your dry-cleaning costs and pack your suits up. We have a casual dress code that matches our fun and focused culture. 

If qualified, we will respond. No agencies or solicitations, please. At this time, CloudCraze is not sponsoring visas for employment authorization. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.