Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Remote

Application Engineer (SRE)

Sorry, this job was removed at 11:01 a.m. (CST) on Friday, December 16, 2022
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About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
The Service Reliability Engineer role will be responsible for working with Discover Network business, internal infrastructure and application teams to evaluate and assess processes, products and partners, and provide technical leadership to members of Application Integration teams, delivering new Enterprise Platform solutions for Discover Network, PULSE and Diners Club International.
The Application Integration team owns the construction, integration, implementation, and critical supporting roles for Discover's consolidated file transfer platform. Spanning ownership end to end which includes connectivity and data flows from host applications to-from all customer endpoints around the world.
The preferred candidate is one who enjoys working within a team in a fast paced, entrepreneurial environment, influencing the long-term direction of our solutions while working with a similar minded group of people. Our team operates very much like a startup that just happens to reside within a Fortune 300 Company.
Initiatives typically involve the engagement of resources across multiple business and technical units, so a broad business/technical engagement background is highly desired. This role will require both strategic and tactical cross-functional leadership.
What You'll Do

  • Handle responsibilities for operational stability and performance of one or more critical business services used by Discover customers and employees.


How You'll Do It
Operational stability and performance

  • Work with other members of their assigned value stream to ensure that in-scope applications/platforms are meeting performance and stability requirements. This includes managing major incidents to mitigation/resolution.


Problem management:

  • Perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents.


Monitors and metrics:

  • Work with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability.


Identify functional and non-functional improvements:

  • Act as the Operations representative in value stream planning and prioritize sessions to ensure that operational needs of assigned applications/platforms are addressed as needed. Hold quarterly operational performance reviews with value stream management.


Release planning and coordination:

  • Work with other members of his/her assigned value stream to ensure that the production releases for their in-scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans.


Review and sign-off/approval of change tickets for the assigned value stream:

  • Represent the value stream at Change Advisory Board Meetings.
  • Participate in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support.
  • Provide information regarding upcoming critical changes to the value stream.


Operational readiness:

  • Ensure that applications/platforms in the value stream are operationally ready for production. This includes Annual Review of all SOPs/knowledge articles.
  • Monitor review for any new feature launch or other significant change that may impact monitoring.
  • Review SOP/knowledge article for any new feature launch or other significant change that may impact support documentation.
  • Train Command Center and Application 1st level Support on new SOPs, knowledge articles, and any other support-related needs.
  • Perform monthly capacity analysis of applications/platforms within the value stream. Create and maintain operationally focused ELK dashboards for the value stream.


Required Qualifications:

  • Bachelors - Computer Science or related
  • 3+ Years - Information Technology, (Software) Engineering, or related
  • Internal applicants only: technical proficiency rating of proficient on the


Dreyfus engineering scale
Bonus Points If You Have

  • Ability to work on and manage multiple tasks simultaneously.
  • Have working knowledge Linux/UNIX and write bash/shell scripts.
  • Experience with design and support of VPNs, sFTP, and Connect Direct protocols
  • Understand the concepts of Continuous Delivery and Lean
  • Hands on experience working with Jenkins, Gradle, Nexus, Git, Application Dynamics, and SonarQube
  • Have a familiarity with Java and Python libraries and development environment
  • Have a familiarity with Chef
  • Familiar with cloud-based IaaS and PaaS solutions (AWS, Cloud Foundry)
  • Demonstrated ability to work well in a team environment
  • Proven ability to deliver high quality documentation paying attention to detail.
  • Strong communication skills
  • Amazing team player with a hyper focus on the customer
  • Strength in adapting to a highly dynamic environment of change is needed


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What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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