The mid-level Application Support Engineer, will be the interface between our users, members and the development teams, troubleshooting application support issues for our Java and Scala partner websites, internal applications and back-end programs, solving problems or working with developers to resolution.

• You will triage, prioritize, and drive resolution for member issues with our partner websites, internal applications and backend systems

• Work directly with Member Services to resolve member issues

• Carry out root cause analysis of incidents after they’ve been resolved and work with the development team to make permanent fixes when necessary

• Update our application knowledge base with new or missing information

• You will become the subject-matter expert (SME) for our internal applications and share your knowledge with Product and Business Analysts, helping them understand any dependencies for new features

• Work regularly with the Development Team, you will debug existing software, write fixes, and help offload developer support responsibilities

• You will participate in an on-call rotationThe mid-level Application Support Engineer, will be the interface between our users, members and the development teams, troubleshooting application support issues for our Java and Scala partner websites, internal applications and back-end programs, solving problems or working with developers to resolution.

• You will triage, prioritize, and drive resolution for member issues with our partner websites, internal applications and backend systems

• Work directly with Member Services to resolve member issues

• Carry out root cause analysis of incidents after they’ve been resolved and work with the development team to make permanent fixes when necessary

• Update our application knowledge base with new or missing information

• You will become the subject-matter expert (SME) for our internal applications and share your knowledge with Product and Business Analysts, helping them understand any dependencies for new features

• Work regularly with the Development Team, you will debug existing software, write fixes, and help offload developer support responsibilities

• You will participate in an on-call rotation

Requirements

• BS in Computer Science, Mathematics, Engineering or related field or;
• A minimum of 2 years of IT experience either as a developer or a support engineer, supporting internet applications
• Experiencing debugging web applications, researching and troubleshooting issues
• Demonstrable knowledge of SQL scripting.
• Experience working with Zendesk or similar ticketing tool.
• Must possess excellent communication skills and passion for working with software
• You are a fast learner, willing and able to learn to use new tools for monitoring, debugging, troubleshooting, and communicating
• Extra points for experience working with:
• Java 8/Spring
• Scala/Play
• ZenDesk
• New Relic
• RedHat/Centos
• Tomcat 6/7 web application server, and Apache web server 

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.