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Associate Quality Assurance and Business Analyst

| Chicago

Figo was born in a Chicago-based Google tech hub. Passionate about changing how consumers view and interact with insurance, as well as holistically improving the life of pets, Figo developed the Figo Pet Cloud with today’s pet parent in mind: socially connected, on-the-go, and mobile-dependent. Combined with simple and affordable insurance plans, Figo delivers peace of mind to customers across America. The Figo team is dynamic and fast-paced, and we seek an energetic, self-motivated individual to join us.

Why We Are Looking for You

Although you are in the early stages of your career, you’re ready to take on an uncharted role focused on creating, administering, and analyzing manual and automated tests. You are an associate-level technical resource with a passion for organization and analysis, and you love to get your hands dirty by putting critical business systems to the test. You excel at coordinating moving parts, while keeping your eyes on the big picture. You wear many hats but know how to prioritize your workload. Your work ethic is strong, and your peers describe you as conscientious, diligent, resourceful. You are excited at the prospect of owning and building out your processes. You are comfortable with the unknown and seek answers from different approaches. Most of all, you are excited about being part of an exciting industry disrupter that is positively impacting the lives of pets and their loving parents!


The Associate QA and BA will ensure successful operations of critical business systems through consistent testing, analysis, and maintenance. There are four major systems and you will provide daily support to their product owners (or as needed). This role will be expected to create and perform tests to identify bugs and test new builds/updates. Other job duties include recommending and performing manual and automated testing, uncovering and reporting bugs in software applications, evaluating the user interface (UI) design and user experience (UX), documenting data and testing procedures, and reporting findings. This role will involve regular communication with the technology team, external development teams, management, and other stakeholders. You will also provide user support, troubleshooting, issue tracking and training for end-users. This role carries the expectation to absorb and retain complex functional and technical information quickly.


Essential Functions

I. Product Management Support

  • Maintain technical specification documents
  • First level support: triage defects, determine severity, document recreation
  • Clearly communicate status and defects to product manager and other stakeholders. Recreate and document incoming technical issues, or provide basic technical support
  • System process documentation maintenance and improvement
  • System operations: assist day to day activities supporting the business
  • Understand and analyze business requirements via frequent interaction with developer, stakeholders and product management
  • Assist in testing for large-scale projects

II. Quality Assurance

  • Create test plans, test cases and test data to support web application development projects based on the project requirements and design documents.
  • Execute test cases/scripts/scenarios on schedule (Functional, Systems Integration, and Regression Testing), and open defects as needed; Retest after defects are fixed.
  • Perform assigned test scripts and deliverables on schedule and with high quality.
  • Manage incoming queries and technical issues related systems

Essential Skills

  • Strong time management skills with the ability to plan, prioritize, monitor, and respond to inquiries quickly
  • Ability to multitask in a fast-paced, entrepreneurial environment with rapidly changing deliverables and priorities
  • Analytical mindset and resourceful problem solving
  • Organized and detail-oriented
  • Ability to work independently and coordinate and work on multifunctional projects with various teams
  • Excellent verbal, written and presentation communication skills with strong analytical, problem solving and project management ability

Additional Competencies

  • Software QA experience, especially web and mobile application testing experience
  • Experience working with applications that integrate with Salesforce
  • Reporting and knowledge of SQL
  • Perform complicated tasks with a high level of accuracy and attention to detail
  • Ability to organize project collateral and track task status
  • Ability to work independently and coordinate and work on multifunctional projects with various teams

Our Technology Environment

  • Mix of Windows PCs/laptops and MacBooks
  • Variety of mobile and tablet devices
  • Ticketing and project management (Jira, Rally, Trello etc.)
  • Cloud-based business applications and file storage (, Azure, Dropbox, Office 365, Teams etc.)
  • Salesforce CRM (including omni-channel app integrations

Education and Experience

  • Bachelor’s degree (MIS, Project Management, Data Analysis, Business Administration or equivalent preferred)
  • 1-2 years of experience; previous technical project management / business analyst / quality assurance / IT related experience (preferred)
  • Software development background (preferred)
  • UX/UI experience (preferred)
  • Creation of testing documentation and scripts (preferred)
  • Management of technical projects, including vendor communication, coordination and relationship management and communication with internal stakeholders
  • Working knowledge of MS Excel, project management tools, and cloud-based business applications

Please apply through the link provided. Do not email directly.


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