Job Description Description
Sr Production Analyst - Web
Chase is undertaking an aggressive digital transformation agenda which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The Sr. Production Analyst is a front-end web developer, internet producer and project manager for continuous improvement change management requests. Also referred to as a content manager or content producer, this role is responsible for ensuring each request is completed by utilizing the producer work plan and is executed at the highest level of quality, and efficiency. The producer must maintain a detailed understanding of the needs of the assigned group from the business and technical perspective. This person will assess customer impacts, create solutions, and ensure coordination and communication of impacts to key stakeholders.
The Production Analyst will be responsible for ensuring work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor.
The role will also be responsible for project managing small development type updates/requests to all of the websites supported within the group.
Qualifications
3 - 5 years of experience with the Internet and/or Internet-related development and design
Bachelor's degree or equivalent experience is required
Excellent verbal and written communications skills with all levels, and types of groups
Good understanding of inter-organizational dynamics
Relies on experience and judgment to plan and accomplish goals
Usability, information architecture or content and design experience is required
Strong people skills to manage our internal customers' requests
A minimum of two years project management experience preferred
Excellent multitasking ability to coordinate multiple projects, facilitates meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines
Strong analytical, problem solving, decision-making and leadership skills are essential
Works under minimum direction and uses independent judgment in decision-making
Must possess excellent computer skills, including working knowledge of project management tools, website content tools.
Working knowledge of online content management tools
Strong knowledge of HTML, CSS, JS are required
Presentation/facilitation skills
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.