Chief Technology Officer

| Chicago

Chief Technology Officer

FTD is searching for a Chief Technology Officer to begin a new and incredibly exciting chapter in our iconic brand's evolution. From 1910 - 1994 FTD was mainly a cooperative owned by and created to serve the florist industry. From 1994-2019 FTD went through various ownership structures, both public and private, culminating in filing for voluntary Chapter 11 on June 3rd, 2019. The company plans to exit chapter 11 in August 2019 with new owners, strong financials, and a robust growth plan. Never has there been a more exciting time to join the FTD Company. We are the world's experts on flowers, we have a right to reassert ourselves as the premiere leading provider for our florists and out consumers, and that is our plan.

Your frequent and proactive communication with and across the business will lead a charge of dauntlessly focusing on prioritization of what matters most to the Company and our stakeholders - including the executive liaison to external partners and providers. You will run all the products and digital experiences for consumers, employees, and florists. Your efforts will address the most significant and impactful KPI's while helping the team buffer less meaningful distractions - all the while keeping a sharp eye on avoiding increased technical debt. You will enhance an environment already in flight in which your team operates swiftly and with "timeline urgency" to address experiential defects: most importantly, with an abhorrence for poor consumer experiences.

Growth & Strategy

The company will hang its hat on four primary areas of focus to win in the industry. 

  1. Growing and deepening our florist relationships going back to our roots of enabling florists not just to survive but thrive as locally owned businesses throughout the continent. Including offering exceptional systems and services harnessing the power of FTD's analytics, marketing, technology, and service teams.
  2. Amazing end-to-end customer experiences for our customers for both our florist business as well as our 3PL drop-ship floral, plant and gift businesses served by ftd.com, and proflowers.com and several other URL's.
  3. Partnerships with Companies where flowers make sense as a complementary companion to other companies. Retail, corporate, event sites, dating sites, the possibilities are endless. Also, back-end partnerships, to enhance the customer experience for delivery, payments, distributed commerce.
  4. Modern, smart, scalable, flexible, rapid, and frequent deployment of remarkable technologies to enable all of the above.

Five Key Characteristics

  • Data-driven CX: Data and the "customer" (including the florist) will be at the core of everything you do and everything we do as a company. Test, measure, fail, or scale. Always through the lens of the consumer and always supported by as much science as possible - however still with a slice of hearty "art" because as shoppers and floral experts, our guts count!
  • Continual curiosity: While our stack is leading-edge, you recognize that tech moves fast and our ability to stay flexible and fast is critical. You understand and embrace micro-services, cloud-based e-commerce, open standards, and continuous delivery and appreciate the strong bridge to choosing and implementing technologies that provide differentiated experiences. We also have many legacy platforms all slated to be replaced with our emerging technology.
  • Servant leadership: You are inheriting a strong team - even given that there is always headroom! Getting the most from them is not as much providing micro-direction as being a superior conductor of an orchestra. Continually improve, enable, challenge (and be challenged), have opinions, and accept them from others. Pave the way for rapid and innovative tech leading to business-meaningful results. Encourage healthy debates.
  • Commercially bent: While you are a tech at your roots, you appreciate and can engage actively in bringing tangible value to the Company staying tightly tied into the core business metrics to ensure tech is moving the dial to the maximum extent possible. Also, we have tremendous opportunities to bring our new tech into partnerships directly and at scale (previously almost impossible). You are comfortable externally facing with teams from other companies to discuss strategy and technology as the bridge to enable world-class and lasting partnership.

Vital Statistics of the Chief Technology Officer

  • Reporting Structure: The CTO will report to the CEO.
  • Direct Reports: Product Management, User Experience, End-to-end Engineering, Architecture, Infrastructure, Security, ERP, and co-manage technical and functional analytics with other executives.
  • Peers: Consumer GM; EVP Florist Division; SVP CX/CS leader; VP Marketing Leader; finance leadership including the CFO. You aspire to peer mastery where we all operate as one team with the same goals and drive and strive to continual reach new heights together. No silos. No defensiveness. New ideas in any area always welcome. These executives are the guardians of the Company's strategy, culture, and growth, along with their passionate teams. If it doesn't work there, it doesn't work anywhere.
  • Cultural compass: While we are working in the newco to build a culture with values that genuinely is our compass, there are some key areas we know now are critical to who are and who we are to become.
    • Positive urgency - we eschew negativity! Urgency because we want to get things done.
    • You have the same amount of comfort and fun with interns or board members. Equally with your directs as your peers. Partners you serve or partners that serve us. You recognize it's the "village" that makes us who we are.
    • You are humble and not afraid to be vulnerable - able to listen and not always try to be "the smartest person in the room." However, you are also confident and not afraid opine on any area that can help us grow - both as a business and as people.
    • Flexible of mind. You love it when you think you are right and find out you aren't leading to even better results! You welcome new ideas, from any source.
    • Action-oriented - see a hole? Fill it!

Requirements

  • Deep understanding of modern technologies within the B2C and B2B spaces.
  • In-depth knowledge of e-commerce trends in both technology and experiences.
  • Must have leadership experience in a highly transactional 24/7 agile environment as VP.
  • Must have previous oversight and leadership of Product Management.
  • Awareness of technology impacts to data privacy and information security.
  • Experience in modernizing legacy platform and sunsetting depreciated technologies
  • You can speak very specifically to what you read above! Moreover, it excites you!
  • Bachelor's degree in anything! Master's in anything else also cool.

Location: Downers Grove & Chicago Offices

Hours: Full-time Monday through Friday

Connect on LinkedIn with the Recruiter: Duarte R Mendonca

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We also have an office in the heart of Downtown Chicago at 1. North Dearborn

An Insider's view of FTD, LLC

What does your typical day look like?

As Brand Manager, I am constantly working to ensure we are engaging with our consumers and living out our brand vision via all channels. My day is 100% collaborative, between meeting with channels managers, reviewing new campaign launches - building a brand takes teamwork. When you have an online business, your consumers are shopping with you 24/7,

Kristin Byrne

Brand Marketing Manager

What unique initiatives do you have that encourage innovation?

I have had the opportunity to build a platform from the ground up. Opportunities like these are few and far between in this day and age. FTD has been like a master class in leadership for me, and it has produced a fundamental mind shift for me on what leadership means.

Dimple Rao

VP of Product Management and UX Design

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD, LLC Perks + Benefits

FTD, LLC Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following the date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), Employee Stock Purchase Plan (ESPP), life, accident, and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions. FTD, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our FTD.com and Proflowers brands.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Commuter Benefits
Take advantage of the pre-tax benefit, you may elect up to the IRS limit of $260/month for transit and $260/month for parking.
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Game Room
Our game room includes Ping Pong.
Some Meals Provided
We provide food during Peak Season.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
Promote from within
Online course subscriptions available
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