The Role 

As a Cloud Infrastructure Engineer you will be responsible on a day-to-day basis for the operation and support of the components (hardware, software, networking) required for the operation and management of Fusion's IT environment.

This role involves the support of:

• A small footprint of on-premises virtual hosts (VMWare) and virtual machines (Windows & Linux).
• A secure wired and wireless network, firewall and cloud transport services
• Microsoft cloud-based systems such as: Office 365, Azure VM, Azure AD, SharePoint
• The IT systems used to manage, monitor & support Fusion's IT infrastructure and endpoints
• The transition to and the deployment of new cloud-based services including Virtual Desktop Infrastructure, deployment of required cloud storage, and resource group development.

As part of this role, you will:

• Own the maintenance of all IT infrastructure (Servers, hosts, network, cloud)
• Support the planning and execution of IT infrastructure projects & improvements
• Manage the configuration and operation of server and cloud service backups
• Lead the triaging, identification, and resolution of IT infrastructure issues
• Liaise with vendors and other IT personnel for problem resolution
• Support the design and execution of IT DR plans
• Act as a force multiplier as the technical SME of several systems
• Provide technical mentorship to less senior team members
• Accountable for the completion of all SOC2 evidence tickets for IT infrastructure
• Accountable for maintaining of the inventory of all IT infrastructure
• Apply continual process improvement for all processes and systems accountable\responsible for in this role 
• Deploy, Configure, Maintain, Troubleshoot
• Physical servers
• VMware ESXi, vCenter
• Microsoft Active Directory, Azure AD Connect, DHCP, DNS, Azure
• Wired/Wireless Networking: Meraki, Palo Alto, UniFi, Dell
• Veeam Backup & Replication, Office 365 Backup
• Single Sign-On

Knowledge, Skills, and Abilities 

• 3 - 5 years of experience in a role where you supported and maintained enterprise IT infrastructure (see Deploy, Configure, Maintain, Troubleshoot)
• In depth knowledge of networking, virtualization, and cyber security best practices and concepts
• Familiarity with risk management, change management, incident response, disaster recovery as it applies to enterprise IT
• Creative & pragmatic attitude towards problem solving\process improvement
• Familiarity with the ITIL service management process 
• Good communication, both internally and externally
• Ability to engage vendor support and vendor relationships for procurement
• Ability to Multi-Task to complete tasks in a timely and efficient manner and to be part of an IT Team supporting systems that users in multiple time zones rely upon 
• A keen interest in IT and a willingness to learn new systems and technologies and to take on new challenges. 

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.