Cloud Systems Engineer – Managed Services

| Chicago
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Roles And Responsibilities

  • Day to day – support and monitoring of client’s cloud-based infrastructure.
  • Weekly discussions with clients to review outstanding issues and changes, and discuss proposals for improving the client’s environments,
  • Development of automated solutions to monitor and support cloud-based infrastructure.
  • Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments.
  • Provide consultation and monthly reports with respect to the client’s cloud-based infrastructure.

Qualifications

  • Bachelor’s degree in Computer Science, Mathematics, or related field
  • 2-4 years of relevant operational experience
  • Client relationship skills and experience managing vendors
  • Experience developing CloudFormation, Azure Resource Manager, and Terraform templates
  • Experience with Linux/Unix and Windows system administration
  • Familiarity with scripting languages – Python, Bash, Powershell
  • Experience with tools for managing Cost, Security, and Compliance in the Public Cloud – (e.g. CloudCheckr, CloudGuard Dome9, CloudHealth, Cloud Prisma, Cloudability)
  • Experience with Azure native services – for example: Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Security Center
  • Experience with service portals and ticketing systems for Incident and Change Management
  • Strong verbal and written communication skills
  • Strong desire for personal development and learning
  • Good understanding of distributed systems
  • Good familiarity with TCP/IP protocols and applications
  • Understanding of scaling technologies and solutions


As a Cloud Systems Engineer, you will be a critical part of our core team that is an essential to the success of our Azure Managed Services division. Your responsibilities will include:

  • Monitor, analyze, and resolve incidents for customers infrastructure running in Azure.
  • Install, configure, and administer customer systems in Azure.
  • Perform regular reviews, document systems, processes, and procedures.
  • Escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
  • Follow up on issues via e-mail, ticketing system, and phone calls with our customers.
  • Communicate technical issues and solutions with clients in business terms.
  • Interact with customers to identify IT problems and troubleshoot expediently.
  • Communicate ticket status information to all team members.
  • Promote best practices to enhance and improve organizational processes.


Qualifications, Skills & Experience

  • A passion for problem solving and learning new technologies.
  • 2-4 years of applicable experience
  • Ability to work in a fast paced, rapidly changing environment.
  • Previous experience in a help desk support and troubleshooting role.
  • Previous experience supporting virtual servers and solving network issues.
  • Previous experience in a 24x 7 managed services, hosted service company, or Network Operations Center environment a plus.
  • Previous System administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus).
  • Previous experience with Azure based deployments or other cloud platforms a plus.
  • Operational knowledge of scripting languages (PowerShell, Python, Ruby, .NET) is a big plus.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Microsoft AzureLanguages

Location

3Cloud is located in the Downers Grove I-88 corridor in the Microsoft Building. Convenient to Chicago, Metra, and great restaurants.

An Insider's view of 3Cloud

How would you describe the company’s work-life balance?

3Cloud has an excellent work-life balance. With the unlimited work from home policy, I have the ability to save myself time from a rather long, tedious commute and utilize that time to get more work done with higher quality. In addition to that, being closer to home allows me to spend more time with family, focus on things such as fitness, etc.

Sully

Associate Azure Consultant

What does your typical day look like?

My days are never the same - I juggle time, cost and quality to ensure all clients’ goals are met. Having exposure to open collaboration between teams that work with diverse technologies enables new growth opportunities. One thing stays consistent every day, though - I get to work on challenging projects with brilliant people.

Martyna

Senior Project Manager

How has your career grown since starting at the company?

I joined 3Cloud as a senior consultant. With the rapid pace at which 3Cloud has grown, the leaders recognized my leadership contributions and fast-tracked my career advancement to Delivery Director of our Cloud Infrastructure & Operations team. I lead seven seasoned architects that drive market leading Azure solutions for our clients.

Joe

Delivery Director

What is your vision for the company?

Our vision is to be the leading Microsoft Azure partner, both trusted by our clients and loved by our employees.

Mike

CEO

What are 3Cloud Perks + Benefits

3Cloud Benefits Overview

We believe our biggest perk is that we get to work with great clients on cutting-edge projects; our team members are challenged and develop amazing skills as they create. Our full benefits package targets life balance and connection.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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