Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

As a Build and Release Engineer, you will be part of a team that is creating the next generation build and release platform (heavily cloud-based in AWS using EKS / Kubernetes / Docker with thousands of instances under management) for ServiceNow. We need your expertise to help support, troubleshoot, and improve the underlying infrastructure, software, processes, and services required to enable enterprise scale software development, quality engineering, and production releases. This includes the following responsibilities:

• Provision, monitor, and manage cloud infrastructure in AWS using cutting-edge Infrastructure-as-Code methods and to scale the Build and Release Platform.
• Support the Build and Release platform for a fast-growing development organization with over 5000 engineers.
• Administer and maintain source code management and build tools (GitHub / Jenkins / Maven / Nexus).
• Manage all aspects of the infrastructure – including O/S and application patching, critical data backup, and operating performance.
• Triage and prioritize requests and incidents to ensure appropriate response within SLAs.
• Troubleshoot, resolve problems, perform root cause analysis, and document solutions to improve time to discovery / time to resolution.
• Propose improvements to the build pipeline, tools, and processes – and collaborate with others both within and beyond the Build Engineering team to implement those improvements.
• Identify recurring problems, opportunities for self-healing, and then automate as appropriate.

Qualifications

To be successful in this role you have:

• 1+ years hands-on experience with cloud infrastructure automation, build & deployment processes, and configuration management
• Strong Linux and networking skills
• Proficiency in one or more scripting languages
• Experience in source code management and branching
• Understanding of automated build and release systems
• Passion for automation, continuous improvement, and DevOps culture
• Clear communication skills, both in person and in writing
• Security and compliance minded
• Fluency in the software development lifecycle
• A strong commitment to customer service

Qualifications:

• Experience supporting enterprise-scale development environment
• Experience managing, debugging, and improving build systems
• Experience with agile methodologies
• Fluency in one or more of the following technologies:
  • Git / GitHub
  • Maven / Nexus
  • Python / Ruby / Perl / Shell Scripting
  • Jenkins
  • Amazon Web Services
  • Chef
  • Linux (CentOS/Fedora/RedHat)
  • Kubernetes / Docker

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.