Job Description Summary

The Customer Application Support Engineer will research and resolve application and system problems, or any incident that is disrupting the application service that business users depend on. The job calls for both technical capability and business understanding. Incidents are live, production issues that need immediate attention. The Customer Application Support Engineer will need to demonstrate excellent communication skills. They will express themselves well, verbally as well as on paper or email. They also need to have an acute understanding that other people within the business depend on their services, and know how to respond to that dependency. This may be via acknowledgement, providing updates and resolution, or process documentation.

Job Duties

The Customer Application Support Engineer is required to demonstrate competent IT literacy around applications and systems. Core technical areas are databases and SQL, and operating system platforms such as Linux and Windows

Additional Responsibilities include:

• Design, implement and support customer facing business applications
• Produce written documentation (standard operating procedures, configuration guides, tech bulletins, root cause analysis documents).
• Enforce ITIL standards for all production changes and deployments
• Provide technical assistance or training to internal staff (support, field, sales).
• Direct client consulting for the implementation and support of our products.
• Use and Management of virtualization technologies for testing and implementation.

Qualifications

• Bachelors Degree, MCSE, CSTE or equivalent experience.
• Three (3) years of related experience
• Working knowledge of all major Windows applications
• Knowledge of major utilities such as virus scanning software, firewall software, system management utilities, maintenance utilities, etc.
• Strong collaboration, prioritization, and decision making skills.
• Strong Troubleshooting Skills
• PowerShell and Scripting Knowledge a plus
• Strong Networking and Interoperability Knowledge
• Virtualization – Knowledge and experience with virtualization technologies such as VMWare, AWS, Citrix, Windows TS, etc.
• Wireless – Knowledge and experience with both local and wide area wireless technologies
• Security – Good understanding of basic security principals and policies
• Desktop Imaging – experience with Windows imaging and deployment products such as Ghost, Deployment Toolkit, Smart Deploy, etc.
• Knowledge of CCC’s products a plus.

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.  What we value is simple - customers, employee commitment, collaboration and clear communication. We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong. We make it a priority to keep employees healthy, happy and enriched.

• Healthy - Wellness programs and Perkspot/employee discount program
• Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
• Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!