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Deliverability Engineer

| Chicago
ActiveCampaign is the marketing automation leader for small and mid sized businesses (SMB's) around the globe. Through a sophisticated yet easy-to-use platform and tools, we allow our customers to make meaningful connections to their customers. Often, we are the center of our customer's marketing strategies and critical to their success and future.
As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 70,000 today to millions.
We are looking to add an experienced Deliverability Engineer to our growing team.

Key responsibilities:

  • Establish and set up new mail servers using AWS, Chef, Terraform and other modern provisioning/devops technologies
  • Work to improve timely email delivery and processing for all outgoing and incoming email streams
  • Monitor outgoing queues to address bottlenecks and blocks as they occur
  • Troubleshoot and resolve bugs and issues, including delayed delivery
  • Work to automate all aspects of sending and deliverability analytics infrastructure to ensure optimal resiliency, scalability and performance
  • Build upon ActiveCampaign’s goal of creating the best customer experience in the industry as we look for our own platform to improve the customer experience of over one million growing businesses
  • Assist with customer resolutions, as needed, including effective and timely direct communication with customers

What is needed:

  • Thorough knowledge of the email stack, especially PowerMTA and Postfix
  • Experience in fast paced, agile Devops/SRE environment working with a cloud provider such as AWS
  • Solid technical foundation of DNS, SPF, DKIM, and DMARC
  • Proficiency with PHP, Python, Bash and basic Linux system administration
  • Deep understanding of basic deliverability concepts like IP warming, spam traps, feedback loops, blacklists, IP reputation, bounce processing, etc
  • Understanding of the trade-offs of employing different engineering solutions to a problem, valuing pragmatism over idealism
  • Ideally, understanding of and passion for small- and mid-sized businesses
  • Ability to effectively interact and communicate with customers
  • Willingness to jump into the approval queue as needed

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and welfare benefits including no premiums for employees, open time off plan, generous 401(k) matching with no vesting, lunch and endless snacks/ beverages, reimbursed commuting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • TrelloManagement
    • ActiveCampaignCRM

Location

Beautiful Chicago Loop Office overlooking State Street with views of the lake and Millennium Park and is minutes from the Metra & CTA.

What are ActiveCampaign Perks + Benefits

Culture
Volunteer in Local Community
Partners With Nonprofits
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-Work Program Post-Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote From Within
Mentorship Program
Continuing Education Stipend
Online Course Subscriptions Available
Paid Industry Certifications

Additional Perks + Benefits

Daily Catered Lunches. Open Vacation Policy. Dual monitor & stand-up desk workstation. FOND Membership. Peer Recognition Program (bonuses). Work/Life Balance. Competitive Salaries.

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