TransUnion
Chicago, IL
Hybrid

Desktop Engineer

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What We'll Bring

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring

Extensive knowledge of enterprise class desktop software such as Windows, MAC OS

Strong technical knowledge on both Windows and Apple products

Experience troubleshooting Windows workstations, imaging devices, and telecom

Ability to manage multiple competing priorities

2+ years of experience as a lead desktop technician

We’d love to see:

Ability to work in a multi-disciplinary team providing day to day technology production support

Production support experience to include: problems resolution, technology moves, new user’s configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc.

Ability to document, maintain, improve standard processes in desktop management

Bachelor Degree in Computer Science related discipline or equivalent.

CompTIA A+ Certification / Apple ACMT Certification

Impact You'll Make

We are looking for someone who can assist the Site Lead and End-User Computing (EUC) Manager, in maintaining the day-to-day IT operations

Provide day to day technology production support in a multi-disciplinary team as well as; provide support for technology projects.

Participate in technology moves, new user’s configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, problems resolution, etc.

Maintain end users’ desktop experience. Shift Monday to Friday 8am – 5pm. There can be times throughout the year when weekend and night work is required.

This is an essential position requiring physical presence in a TransUnion office or other in-person job responsibilities.

During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
15% discount on TU stock twice a year
Performance bonus
Charitable contribution matching
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Childcare benefits
Care@work provides backup childcare and eldercare for TU associates.
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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