DevOps Support Engineers are the front-line support for our product teams. The job responsibilities include triaging and routing incoming requests, troubleshooting application or environment issues and remediating them. This position will act as the face of our DevOps team and will work closely with our DevOps Engineers to advance the products, teams, and environments we support. Members in this role support all aspects of the software development process including continuous integration platforms, source control, automated tests and release management.

Are you the teammate we are looking for?

Who you are:

• Enthusiastic about providing an incredible customer experience to our product teams and stakeholders
• A natural problem solver that can quickly troubleshoot remediate application or environment issues
• Able to work with both software development and operations teams
• Able to coordinate ticket requests
• Able to balance some project work with daily duties
• Technically proficient, detail oriented, and able to lead by example

How we work:

• Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories
• Dedicated Tech Operations experts committed to cutting-edge infrastructure and developer tools
• We don’t add more folks to our teams, we add additional teams to scale
• Casual, collaborative, agile environment which embraces and operates under our shared principles
• Complete transparency with open, honest discussions about our progress
• Close working relationship between executive stakeholders and product teams

What we offer:

• Lean enabling process that focuses on putting our product teams in the best position to succeed
• A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
• A subscription to an Online Training Forum for all technology colleagues

Education & Experience:

• Bachelor's degree in computer science, engineering, technology or related field or equivalent experience
• 1-2 years of experience in Windows operating system/platforms or equivalent experience on a technical help desk
• Ability to troubleshoot deployment and configuration issues
• Ability to work off hours and weekends as the need arise
• Ability to work effectively in an agile environment
• Analyze current processes and procedures to seek improvements
• Evaluate emerging automation technologies and their potential applications
• Maintain a positive working relationship with peers, and management
• Experience in application deployment processes and various supporting tools
• Knowledge and/or experience using Powershell
• Knowledge and/or experience using and managing distributed source control systems like Git is a plus
• Knowledge and/or experience administrating and using continuous integration platforms such as TeamCity is a plus
• Basic understanding of firewalls, load balancers, and networking concepts is a plus

During the last three months, you would have

• Automated manual, repetitive tasks through Powershell
• Implemented a solution in a preferred development language
• Acted in a service capacity solving technical issues
• Identified how to improve and worked toward that goal