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DevOps Support Engineer

| Northwest Suburbs
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DevOps Support Engineers are the front-line support for our product teams. The job responsibilities include triaging and routing incoming requests, troubleshooting application or environment issues and remediating them. This position will act as the face of our DevOps team and will work closely with our DevOps Engineers to advance the products, teams, and environments we support. Members in this role support all aspects of the software development process including continuous integration platforms, source control, automated tests and release management.

Are you the teammate we are looking for?

Who you are:

  • Enthusiastic about providing an incredible customer experience to our product teams and stakeholders
  • A natural problem solver that can quickly troubleshoot remediate application or environment issues
  • Able to work with both software development and operations teams
  • Able to coordinate ticket requests
  • Able to balance some project work with daily duties
  • Technically proficient, detail oriented, and able to lead by example

How we work:

  • Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories
  • Dedicated Tech Operations experts committed to cutting-edge infrastructure and developer tools
  • We don’t add more folks to our teams, we add additional teams to scale
  • Casual, collaborative, agile environment which embraces and operates under our shared principles
  • Complete transparency with open, honest discussions about our progress
  • Close working relationship between executive stakeholders and product teams

What we offer:

  • Lean enabling process that focuses on putting our product teams in the best position to succeed
  • A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
  • A subscription to an Online Training Forum for all technology colleagues

Education & Experience:

  • Bachelor's degree in computer science, engineering, technology or related field or equivalent experience
  • 1-2 years of experience in Windows operating system/platforms or equivalent experience on a technical help desk
  • Ability to troubleshoot deployment and configuration issues
  • Ability to work off hours and weekends as the need arise
  • Ability to work effectively in an agile environment
  • Analyze current processes and procedures to seek improvements
  • Evaluate emerging automation technologies and their potential applications
  • Maintain a positive working relationship with peers, and management
  • Experience in application deployment processes and various supporting tools
  • Knowledge and/or experience using Powershell
  • Knowledge and/or experience using and managing distributed source control systems like Git is a plus
  • Knowledge and/or experience administrating and using continuous integration platforms such as TeamCity is a plus
  • Basic understanding of firewalls, load balancers, and networking concepts is a plus

During the last three months, you would have

  • Automated manual, repetitive tasks through Powershell
  • Implemented a solution in a preferred development language
  • Acted in a service capacity solving technical issues
  • Identified how to improve and worked toward that goal
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Location

We just moved into a larger, more modern space across from the bustling Woodfield Mall area in Schaumburg, accessible to plenty of bars & restaurants.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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