Vivid Seats
Chicago, IL

Director of Engineering at Vivid Seats

| Chicago
!Sorry, this job was removed at 3:19 p.m. (CST) on Thursday, March 12, 2020

The Opportunity: 
As the Director of Engineering, Marketplace Services, you will oversee the engineering talent and technical strategy for multiple domains and technical areas focused on our business services and APIs. This role will be directly responsible for all backend systems including supporting order management, shopping, customer support, fulfillment, and marketing. There are currently four development teams under this role with plans to add a fifth as we continue to scale. We are looking for a leader who is passionate about people and technology and who has a proven record of scaling engineering teams and systems. 

The marketplace services domain is the lifeblood of what enables Vivid Seats to be the best marketplace to buy and sell event tickets. This is a new role for Vivid Seats as we continue to expand as a business and grow our engineering teams. This role will report directly to the VP of Engineering and have a direct impact on our business performance and the continued growth of our engineering teams and technologies. The Director of Engineering will partner with Product Directors, functional business leaders, the VP of Engineering and the CTO to accomplish large business and technology objectives.

Responsibilities:
 

  • Coach and develop individual contributors and managers 
  • Foster a high performing engineering culture which attracts a diverse spectrum of top engineering talent 
  • Own the quality, scalability, security, and performance of applications, systems, and integrations under the marketplace services domain 
  • Measure and improve team engagement and productivity 
  • Set the technical strategy and execution plan for the marketplace services domain 
  • Represent Vivid Seats as a brand ambassador to the local technology community 
  • Partner with the Director of Product to enable business value creation, as well as the stability and scalability of our solutions.

To be successful, you'll need: 

  • A proven career leading multiple high-performing engineering teams, preferably in the ecommerce industry 
  • Experience developing and getting stakeholder and engineer buy-in to execute a long-term technical strategy 
  • Expertise establishing and managing both onshore and offshore teams 
  • Several years' experience building backend API centric software solutions 
  • Experience with enterprise asynchronous system architecture and scaling 
  • Strong expertise with Object Oriented back end languages/ technologies such as Java, Groovy, .NET, Scala, Python, etc. 
  • A strong understanding of database technologies 
  • A proven ability to develop engineering managers and to build and retain diverse engineering teams 
  • Customer facing or consulting experience with the ability to promote and secure platform adoption 
  • Experience in a fast paced, Agile, continuous integration environment 
  • Creativity, fearlessness and an unwavering commitment to putting the customer first 

What We Offer: 

Our benefits package was crafted with our passion for live events and includes $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a flexible PTO policy, kitchen stocked with healthy snacks, pet insurance, and frequent company lunches catered by Chicago's best restaurants!

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for one of Chicago's most innovative tech companies, being named one of Chicago Inno's 2019 50 on Fire. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create.

Location:
111 N Canal Suite #800 
Chicago, IL 60606

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
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Customer Support Specialist

Vivid Seats
Chicago
6 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.