Director of Software Engineering Services

| Remote
We believe manufacturing is important not only for what it makes, but for what it makes possible for the world. Manufacturers have an important job to do, and it’s our job to provide them with the technology and expertise they need through the entire production process, from discovery and design to manufacturing and fulfillment.


Mission:

The team you lead will track and improve the speed, agility, and stability of software engineering. The primary ways in which this will be accomplished is by maintaining build tooling, continuous integration workflows, and shared cloud infrastructure; providing test infrastructure and build automation frameworks; curating cross-team integration tests; owning the continuous deployment pipeline; and ensuring that monitoring and alerting is in place, driven by accurate metrics.

As a Director, you'll be responsible for building the team, ensuring that the team is working together effectively and meeting expectations for delivery. You'll use OKRs to make sure your team is aligned with broader organizational goals and that they know what is expected of them. You'll also be responsible for making sure team members individually feel satisfied with the work they are doing, that they feel challenged, and that they are growing.

Responsibilities:

  • Build and lead the teams that provide shared software engineering services to improve overall speed, agility, and stability.
  • Maintain build tooling, continuous integration workflows, and shared cloud infrastructure.
  • Ensure that the rest of the software engineering team can write and run their own tests, understand the state of test coverage, and build confidence in releases.
  • Provide test infrastructure and build automation frameworks for cross-team integration tests.
  • Curate test suites that validate service integration, component functionality, and overall system behavior, and empower product teams to contribute to those test suites.
  • Own the continuous deployment pipeline that delivers changes to production environments in a manner that accommodates both velocity and risk mitigation.
  • Ensure that monitoring is in place for key metrics, and that automated alerts are configured to trigger when those metrics are out of bounds.
  • Manage an on-call rotation of first responders who are empowered to triage alerts and escalate as necessary.
  • Owning the developer experience for the larger team.

Measuring Success:

  • The following KPIs as indicators of speed, agility, and stability will be under your purview:

  • Lead Time measured as the time between a change committed to the codebase trunk and that change running in production
  • Deployment Rate measured as the frequency at which changes arrive in production
  • Time-to-Market measured as the time between identification and implementation of a desired change.
  • Automated testing mix
  • Mean Time to Failure (MTTF) as the average duration between failures in production, and Mean Time to Recovery (MTTR) as the average duration between the introduction of a failure and the resolution of that failure.
  • Vital signs of Latency (the time it takes to complete an action), Throughput (to total volume of actions completed), Error Rate (the proportion of actions that are unsuccessful), and Saturation (the proportion of Throughput to total capacity).

Qualifications:

  • 5+ years experience building and leading teams
  • Demonstrated success managing a team to achieve goals and objectives
  • Solid understanding of software testing and deployment practices
  • 3+ years experience operating scalable services in a public cloud
  • Prior experience writing software

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan 

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • PhoenixFrameworks
    • MySQLDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachLead Gen
    • Zoom InfoLead Gen

Location

We're in the West Loop, home to restaurant row and a bustling tech community!

An Insider's view of Fast Radius

What are some social events your company does?

I believe it’s important to build a strong community at our fast-growing company. There always seems to be something fun going on. Whether it's company-sponsored events like our holiday parties & potlucks or more casual get-togethers after work such as happy hours & sports leagues. These events have helped me get to know people in all divisions.

Kyle Tabatt

Senior Account Executive

What kinds of technical challenges do you and your team face?

Fast Radius has a strong culture of collaboration. Even the physical layout of the office supports that. The design engineers are next to the manufacturing engineers and the factory so it is easy for us to get feedback and brainstorm in real-time as parts are getting produced.

Izzy de la Guardia

Application Engineer

What does career growth look like on your team?

Growth be can twofold: Growth on a functional level - finding new ways to improve customers' experience with Fast Radius. On an individual level, growth is the expansion of an individual's depth and breadth of skills and experience. As we continue to innovate as a function, new opportunities continue for team members to learn, contribute, and lead.

Jesse Sherwood

Director, Customer Success

How do you empower your team to be more creative?

I empower my team to be more creative & forward-thinking by ensuring they have the space to do strategic thinking and actually implement it. We use an OKR system to set high level objectives backed by concrete key results at a company level, and our teams are responsible for designing their individual OKRs to support company OKRs.

John Nanry

Co-founder & Chief Fulfillment Officer

What's the biggest problem your team is solving?

Our software team is going through an exciting period of growth and redesigning our applications to scale along with the company's growth is our number one priority. Brainstorming application scaling challenges and finding creative solutions is what the team is very excited about right now. We don't know what it will look like yet, but what we know

Sasha Korobko

Software Engineering Manager

What are Fast Radius Perks + Benefits

Fast Radius Benefits Overview

Competitive compensation and bonus structure
Comprehensive health care including dental and vision
Generous vacation policy
401K
WFH Flexibility

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We offer flexible work schedules.
Remote Work Program
We offer flexible work from home opportunities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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