ECH Field Engineering Manager

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

 

The ECH Field Engineering Manager will report to the Regional Emergency Call Handling Director and will be responsible for all Field Engineering activities within the region. The Manager will manage a team of individual contributors providing guidance, mentoring, and training and development support. 

Our product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms. The ECH Field Engineering Manager will work closely with our customers and project teams at various stages of project deployments to provide expert consultation and support on network architecture and infrastructure solutions. The Manager will be responsible for setting goals, performance management reviews, scheduling, day to day monitoring of the individual team members performance, training and development planning, time card approval, and expense report approval.

Responsibilities include:

  • Setting and measuring team members goals

  • Provide training/coaching/mentor/counseling of team members

  • Recruit and train additional team members based on business needs

  • Ensure high utilization of resources and make adjustments as appropriate

  • Working with the Emergency Call Handling Director to plan, prioritize, and schedule project resources

  • Working with the Solutions Architect acts as the design authority and ‘engineer of record’ for the region.

  • Participation in the development of and approval of Methods of Procedure 

  • Work collaboratively with other teams (PM, SA, Training) within the region to ensure successful deployment of projects

  • Working with Emergency Call Handling Managers from the other Regions to ensure consistency, share best practices, and implement lessons learned.

  • Responsible for driving process improvement and best practices across the Field Engineering disciplines.

  • Participate in pre-contract evaluation of system design and scope in order to evaluate and mitigate potential risks/gaps.

  • Participation in pre-contract Oral presentations and customer negotiations where required

  • Attending Leadership and management training as required

  • Approving Travel and Expense reports

  • Approving Time Sheets

Specific Knowledge / Skills:

  • Bachelor's degree desired

  • 7+ plus years deployment and integration of complex IP products and systems

  • Experience with installation, administration, and troubleshooting of: 

    • Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

    • Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016

    • Server Operating Systems, specifically Windows Server 2008 R2\2012\2012 R2\2016

    • Network Switches, preferably with Cisco IOS

    • Firewalls and Routers, preferably with Fortinet Fortigate

    • Storage Systems (SAN\NAS\DAS), preferably with Nimble, HP 3PAR and StoreOnce

    • Server Hardware, including blade servers

  • Previous experience in Public Safety Applications deployment and integration and/or operations and administration.

  • Must have previous experience managing a team of professionals.

  • High school diploma or equivalent (GED)

  • Experience leading highly complex projects. 

  • Experience leading and directing the work activities of the team across organizational/functional boundaries. 

  • Exercises judgment in the selection of methods and techniques for obtaining solutions.

  • Ability to work collaboratively with regional and territorial management.

  • Ability to effectively communicate with relevant peer and senior stakeholders. 

  • Ability to apply critical thinking skills to solve problems and make decisions

 


Basic Requirements
  • 7+ plus years deployment and integration of complex IP products and systems


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
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    • RLanguages
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    • ReactLibraries
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    • AngularJSFrameworks
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    • MySQLDatabases
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    • JIRAManagement
    • Microsoft ProjectManagement
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    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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