At Neighborhoods.com, we connect interested homebuyers with our network of trusted real estate agents who help assist them on their journey. Behind the front pages of our websites, we’re developing technology that enables effective and efficient customer-oriented service.

We’re hiring for an Engineering Manager to support our lead qualification and customer success processes. They will be managing our Lead Qualification Pod- where you will be responsible for building, managing and mentoring a team of creative engineers. 

This Engineering Manager will work closely with Qualification and Engagement Product Manager to build our state of the art qualification platform  in an agile development environment. They will also work alongside our Director of Customer Success, Sales/Marketing/Customer Service stakeholders, and other SDEs to understand and verify requirements. They must be a thorough and proactive communicator, as they will be responsible for ensuring that all communication platform changes are high-quality and enable the company’s customer success processes. 

What you’ll be doing as an Engineering Manager:

• Manage, coach, and mentor a defined team of software development engineers.
• Work with the CTO and Lead Qualification stakeholders to define technical solutions to a prioritized list of initiatives that meet the company’s business needs.
• Manage engineering resources to ensure defined initiatives meet expected delivery dates.
• Provide architectural solutions & drive decision making tied to Lead Qualification activities.

Basic requirements to do the job:

• 5+ years of software development experience with at least 3 years of team leadership or direct management experience with software development engineers
• Experience supporting a customer success team using scoring and qualification frameworks
• Experience with a high volume contact center (10k+ contacts/day)
• Experience with call center communication platforms such as FiveNine or TalkDesk. 
• Excellent written and verbal communication skills; English fluency

Preferred Skills and Experience:

• Basic experience operating in a Service Oriented Architecture
• Basic experience with agile development methodology
• Experience with industries such as e-commerce, real estate, banking, or lead generation

About Neighborhoods.com

Neighborhoods.com is a leading operator of specialized online real estate marketplaces. Comprising brands 55places.com, neighborhoods.com, and 55places Mortgage, the company guides visitors through the entire homebuying and selling journey. Its two core real estate websites provide up-to-date home sale listings across the U.S., detailed community descriptions, photos, independent reviews, and access to its network of carefully-selected agents––ensuring each prospect is met with the most knowledgeable and credible experts in their designated area. To learn more, visit the brands’ websites.

Why Neighborhoods.com?

• The standards: insurance, FSA, 401k with match, flexible PTO, and casual dress code
• Paid parental leave
• Volunteer and charity opportunities
• Donation matching program
• Transparent and approachable leadership and management
• You will help people on the journey to making one of the single biggest decisions of their life!

Our headquarters is located in Chicago and our team is currently working remotely. Our company intends to return to in-person office work when it is safe to do so, and employees feel comfortable going in. This role can be performed fully remotely.

Neighborhoods.com is an equal opportunity employer for people from all different backgrounds. Qualified candidates are considered for employment without regard to ethnicity, race, color, religion, sexual orientation, gender identity, family status, or age. We strive to foster an inclusive environment that is comfortable for everyone. We will not tolerate harassment or discrimination of any kind.

We encourage candidates from marginalized or underrepresented communities to apply, as we value the unique insight and experiences you bring to the table. Like many companies, we still have work to do in creating a diverse and equitable workplace. We are actively working toward this goal through policies and training that foster a workplace where everyone has the same opportunities to contribute and be successful. If you have any questions about whether or not you should apply or whether your work experience matches a particular requirement, please reach out to us at [email protected].

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. Additionally, Neighborhoods.com participates in the E-Verify program.