Engineering Manager - Platform

| Chicago | Remote
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At Sprout Social we are building software that is made to last. Our 25,000+ users rely on us daily to reliably connect them with their customers, so scalability and performance are top of mind. Sprout Social is used by companies like Tuft & Needle, Havas, Make-a-Wish Foundation, Indiana University, and the Chicago Bulls who rely on Sprout to create stronger relationships with their customers through social media.  

Code quality is an essential ingredient to keeping our platform flexible and rapidly reacting to changes in the market and social media networks. Our systems execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs. Our team uses a variety of technologies, including Java, Python, MySQL, Cassandra, Hadoop, Elasticsearch, NSQ, Docker, and Kubernetes.

We do not operate as lone wolves or “10x devs.” Instead, we’re building diverse, collaborative teams that get the best results sustainably. Embedded as a member of one of our cross-functional engineering squads, you will be part of the day-to-day Agile development environment. Your role on the team will be that of 'player-coach,' working alongside your direct reports while also carving out time to help direct and support their professional development.  While you should be excited about writing and shipping production-level code, we want you to be equally excited about the trajectory of your team and your part in forming them as stellar software engineers.

We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to build great software with us. If you confidently write web applications using Java and Python, are excited to guide other engineers with their careers, and are passionate about learning, we’d love to talk with you!

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

  • 2+ years experience as a technical lead or managing engineering teams
  • 5+ years experience developing and supporting software in a production environment
  • 4+ years experience programming in object oriented languages such as Java, Python, or C++

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • 3+ years experience developing and supporting scalable, distributed backend services
  • 3+ years experience working with databases

Within 1 month, you will:

  • Complete Sprout’s New Hire training program alongside other new Sprout team members.
  • Develop and deploy changes to our production systems.
  • Interact with SQL or NoSQL data stores and NSQ messaging queues
  • Collaborate regularly with your product manager, QA engineers, and fellow developers to deliver value to our users.
  • Log into our remote Linux servers and monitor the status of our services.
  • Get regular team feedback on your code through code reviews.

Within 3 months, you will:

  • Focus on code quality with meaningful test coverage and legibility.
  • Decompose work into small, similarly sized units so that estimation is unnecessary.
  • Work with your product manager and fellow developers to create and prioritize quarterly team goals.
  • Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking.
  • Build connections with members from other teams through guild meetings and chapter outings.
  • Participate in technical design meetings with your teammates to walk through new feature ideas.
  • Work with Product Managers, UX developers, and Front End Designers to come up with the MVPs of new features.
  • Be the first line of defense against product outages and bugs while on support duty.
  • Maintain and build upon systems that handle hundreds of thousands of messages a day.
  • Learn Sprout's management practices and tools.

Within 6 months, you will:

  • Meet with direct reports regularly and provide them with direct constructive feedback on their work as well as formulating career growth plans.
  • Participate in Engineering management discussions in order to learn from peer managers and to share lessons learned.
  • Participate in management workshops designed to level-up your feedback and coaching skills.
  • Mentor junior teammates to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices.
  • Integrate and use monitoring and alerting tools to know about problems before our users.
  • Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.
  • Create and manage concurrent, distributed systems.
  • Build your engineering skills by attending in-house presentations, workshops, and training sessions.
  • Form a career growth plan with your manager and work towards it.
  • Partner with the Infrastructure team to improve your team’s ability to deliver reliable, highly available services.

Within 12 months, you will:

  • Complete career ladder and performance review evaluations for your direct reports.
  • Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle.
  • Lead technical architecture meetings.
  • Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production.
  • Mentor junior developers, helping them level up technically.
  • Build connections with members from other teams through active networking and community building.
  • Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers.
  • Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our [email protected] program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting


Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2020 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM

Location

131 S Dearborn, 7th Floor, Chicago, IL 60603

An Insider's view of Sprout Social

What’s the vibe like in the office?

We are invited to bring our authentic selves to work. The result is a culture without pretense.

Aja Saunders

Receptionist Systems Specialist

What's the biggest problem your team is solving?

The Growth Activation squad is focused on the challenge of retaining trial users and converting them into subscribers. We find solutions by A/B testing our features, using data science for quantitative analysis, using user interviews for qualitative analysis and working with other teams at Sprout on Growth strategies.

Andrew Kos

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined Sprout, I could count the entire Sales team on one hand. Since then, my career has taken a variety of paths, from training and enablement to assisting our Sales team from a strategic perspective as a Solutions Engineer. Thanks to a workplace environment that fosters growth, I’ve been able to advance my career at Sprout.

Jordan Balkin

Solutions Engineer, Sales & Success

How do you empower your team to be more creative?

Instead of turning down ideas that seem unattainable, we encourage our teams to think through how we can solve challenges in unique ways. By testing and experimenting, we create an environment that fosters innovation and promotes creative thinking.

Jamie Gilpin

CMO

What's something quirky about your company?

At the conclusion of our company wide Kickoff party, tubs of McDonalds cheeseburgers mysteriously appear and rain down on us like a blizzard in the Chicago winter. But a good blizzard.

Molly Jones

Senior Employee Experience Manager

What are Sprout Social Perks + Benefits

Sprout Social Benefits Overview

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our [email protected] program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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