ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 90,000 businesses in 161 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.

As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 90,000 today to millions.

ActiveCampaign’s engineering team is growing rapidly and we are looking for engineering managers to help us scale. Our engineering managers are people with varying technical backgrounds and interests who are heavily involved in the technical details of their team.

As managers, our main focus is keeping our teams efficient and executing on the right goals. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems; prioritizing, optimizing productivity, moreover, have strong leadership skills and a strong software development background, this is a great fit for you.

What your day could consist of:

• Lead a team of talented engineers towards solving technical customer issues effectively and quickly
• Develop and manage processes in collaboration with Success and Support to ensure technical-support SLAs are met
• Groom backlog of customer issues to identify trends and re-prioritize tickets
• Accurately monitor support tickets SLAs to ensure timely communication and resolution across the engineering organization, define goals/roadmaps and drive the engineering org to continuously meet these SLAs
• Demonstrate problem solving and technical innovation through "rolling-up sleeves" and "getting hands dirty" by identifying root cause issues and solving for these issues
• Create and iterate on efficient workflows to manage tickets and escalations
• Collaborate with other engineering teams to identify, leverage, and successfully evangelize opportunities to improve engineering productivity especially when it comes to customers’ issues and escalations
• Share knowledge with team members via a formal mentoring relationship, reviewing code, giving technical talks and JIT feedback
• Create a collaborative work environment that fosters autonomy, inclusivity, innovation, learning, respect and transparency while holding a high bar for craftsmanship
• Contribute to and/or execute on the organization’s vision and standards around security, quality, observability and clean code
• Support legacy and modern services and applications in the public cloud and deploy them through CI/CD practices
• Work closely with the People team and use your own network to hire talented and high potential Engineers from diverse backgrounds

What is needed:

• 3+ years of hands-on technical leadership and people management experience
• Experience managing support functions and teams and implementing efficient workflows and practices
• Experience working on fullstack software written in either PHP, Python or Java
• Solid experience writing and working with SQL databases
• Customers first mindset
• Experience solving challenging technical problems with a focus on throughput and fast response time
• Strong communication skills and customer focus

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and wellness benefits including no premiums for employees on our HSA plan, open time off plan, generous 401(k) matching with no vesting, lunch and endless snacks/ beverages, reimbursed commuting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag.