Vail Systems, Inc.
Chicago, IL
Remote

Erlang Software Engineer

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Erlang Software Engineer

Who You Are 
Interested in performing back-end development and support of distributed system applications? 

As an Erlang Software Engineer, manage Erlang applications related to message/call routing and database caching. You’ll troubleshoot and resolve bugs found in development, QA, and production environments and facilitate deployments. You will also help in designing Erlang-based solutions for the above applications on Vail’s Kubernetes clusters. This would include designing and troubleshooting monitoring interfaces using Prometheus and Grafana.  

  •  Obtain technical requirements and collaborate with engineering teams to interpret and plan the appropriate solutions that address project needs.  
  •  Write code in Erlang to implement the technical solutions within Vail’s distributed environment. 
  •  Perform unit and integration tests once code is implemented.  
  •  Develop project plans and adjust timeline and resource needs throughout the project lifecycle. 
  •  Troubleshoot and debug errors that arise.  
  •  Participate in check-ins with manager to review progress towards project goals. 
  •  Communicate cross-functionally with IT, Web, DevOps, QA, and DBA teams which includes coordinating the system upgrades to improve performance. 

Qualifications: 
We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. 

  • A Bachelor’s degree in Computer Science or a related field. 
  • 2+ years of experience with Erlang, Elixir, Haskell, or another functional programming language environment. 
  • If no functional programming language experience, professional experience in C++ or Java. 
  • Knowledge of Linux/UNIX, HTTP, and networking. 
  • Experience with Docker and Kubernetes or other container orchestration systems. 
  • Familiarity with 1+ scripting language such as Perl or Python. 
  • Experience with SQL. 
  • Familiarity with Bash Shell scripting. 
  • Familiarity with Git, cvs or other version control software. 
  • Ability to problem solve and troubleshoot in multi-tier environments. 
  • Excellent verbal and written communication skills. 
  • Experience with Prometheus and Grafana, preferred. 
  • Experience with distributed concurrent programming, preferred.

Who We Are 

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call. 

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.  

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including: 

  • Multiple medical, dental, and vision plan options 
  • Company-paid life insurance, short and long-term disability 
  • 401(k) retirement savings plan with company match every pay period (50% on first 6% of employee contribution) 
  • 30 days PTO 
  • Annual Bonus Program  
  • Paid maternity and paternity leave 
  • Relocation allowance 
  • Employee referral bonus 
  • Gym membership 
  • Access to LinkedIn Learning 

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation and development efforts.  

COVID-19 
Vail’s offices are located in Deerfield, IL, and Chicago, IL. We will continue to interview and onboard employees remotely during this unprecedented time. We are not requiring employees to come into our offices at this time. Once the pandemic ends, we will observe a hybrid work arrangement giving employees continued flexibility to come into the office based on personal, team, and business needs.   
 

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What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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