Expert Storage Engineer - Storage Technical Advisor

| Chicago | Remote
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This role has two core functions: Expert Storage Engineer and Storage Technical Advisor
Expert Storage Engineer:
The Expert Storage Engineer function ensures the stability, integrity, and efficient delivery of storage services - through the operation of SAN and NAS arrays, SAN switches, out-of-band managed storage arrays, as well as any array or appliance-based replication.
Storage Technical Advisor:
The Storage Technical Advisor function is customer-facing, aligned to strategic Ensono accounts. It provides focused attention to the administration of the customer's specific storage environment through expertise and understanding of the relationship between their applications, compute and network, and storage infrastructure. The storage TA participates with the account team and other platform technical advisors to deliver this service to the customer.
Duties and Responsibilities of the Expert Storage Engineer function:
  • Brings prior experience to organize and define work for complex or ambiguous situations
  • Provides consultation, training, knowledge sharing, and mentorship to associates
  • Function autonomously and balance priorities between scheduled and unscheduled effort to meet SLA/SLO/KPI targets
  • Creates solutions to Incidents and Problems to meet company's SLAs and client expectations
  • Supports release and life cycle process SAN fabric and storage array installs, upgrades, and decommissions
  • Provides thought leadership for overall SAN Fabric and Storage Array infrastructure support at the enterprise level
  • Contributes to operational readiness of platforms with dedicated/shared teams and consults on resource and skills required, process documentation creation, updates to guidelines, policies, change, and audit procedures
  • Participates in escalated troubleshooting efforts for storage issues and leads in major incidents, root cause analysis, and performance analysis and tuning
  • ITIL-compliant champion for incident, request, change, and problem management
  • Partner with monitoring team to develop new event and performance monitors/alerts and analysis as needed for new and/or existing systems
  • Participate in the modernization and automation of storage infrastructure and processes
Duties and Responsibilities of the Storage Technical Advisor function:
  • Understands the relationships between the clients applications and storage services used by the client, as well as other infrastructure areas such as compute/virtual and network.
  • The storage TA identifies potential challenges, operational risks, insights, and improvements, and makes recommendations improve the client storage infrastructure
  • Attends weekly meetings with client counterpart to provide updates on storage environment health and projects, participates in monthly/quarterly service review meetings with client as required to review client's future projects, sharing of best practices and innovating strategies to reduce client spend
  • Collaborates with client storage technology leads to drive tactical and strategic requirements of storage technology, prioritizes storage technology activities for Ensono teams, builds strong relationships to drive higher client satisfaction
  • Participates in problem management to proactively reviews open client problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise
  • Assist and provide technical input to Ensono storage solution architect and others on the complex solution design, configuration, integration, and installation of new services for the client
Supervisory Responsibilities:
This position does not have direct reports but may mentor less experienced associates in the role.
Requires a minimum of 10 years of related experience with a Bachelor degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent work experience.
Platforms experience desired:
EMC, NetApp, IBM, Pure, Brocade, Cisco
Ensono is a global service provider with over 2,600 associates and 10 data centers located around the world.
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Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop!

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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